Munich, 16 June 2021 - All it takes is one pioneering solution from one German tech company, to track one million hotels in effectively navigating the global hospitality crisis. TrustYou recently passed the 1 Mio mark in their hotel and accommodation database, while integrating guest feedback tools with diverse contactless communications solutions and repositioning their platform as one, fully integrated Guest Experience toolset especially designed to meet current challenges.
TrustYou now offers individually-tailored hotel technology solutions with a holistic approach, allowing for a seamless, all-round guest and staff journey. The full TrustYou Guest Experience solution starts where the travel decision begins: with effectively positioning online reviews to match guests’ travel needs. Contactless messaging and survey tools help to build guest relationships via SMS, Wechat, Whatsapp, etc., ensuring a positive guest experience, before, during and after their stay. Underneath it all, a scalable operations solution works as the fundamental operating system, collecting all communications in one inbox and ensuring hotels can take swift action even with limited staff resources - and still achieve the ultimate guest experience for everyone who walks through their lobby.
Additionally an in-depth semantic and competitor analysis is assisting hotels and destinations to reposition themselves while the playing field in the race to recovery is still wide open. TrustYou is still the industry leader in capturing 92% of the global hotel database, and continues to analyse the biggest guest review database in the world to provide destinations and properties with the contextual data they need to make the right decisions and win.
The multi-award winning German company was first to collect online reviews and deliver reputation management tools for hotels and restaurants in 2008. A large database caught the attention of Google, KAYAK, and Hotels.com, as well as destinations around the world, who continue to display TrustYou review content today.
“After 13 years, TrustYou is still working hand-in-hand with hoteliers to listen and adapt to the changing needs of guests, by pioneering and evolving a diverse platform that helps hotels earn trust, make better decisions and ultimately succeed,” says CEO Benjamin Jost. “ We now offer a complete platform that unlocks the potential of guest feedback as an indicator of how to best respond to guests’ needs. We focus on what matters most: building strong contactless guest relationships at the speed of technology. The current situation is not easy, but being able to provide the tools and the context that makes a difference is what makes it all worthwhile.”
The TrustYou Guest Experience platform is a full package that can be tailored to individual hospitality needs. Now available for hoteliers and destination marketing organisations worldwide.
For more details about the new TrustYou Guest Experience platform, watch the recorded webinar from June 15, 2021.
TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:
- Understand all reviews across the web and make better business decisions.
- Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.
- Create unlimited opportunities to listen and respond to guests’ needs.
TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.