Latest Posts
The Rise of On-Site Reviews During the Pandemic - What the Data Shows
Until recently, requesting and leaving a review was always done after the guest checks out of the hotel. The guest journey was made of clear and defined stages that ended once the guest left the…
Establishing User Research as an Integral Part of Our Product Development
This case study describes our challenges and learnings after defining a process and a set of tools in order to enable TrustYou to adopt user research practices. Shaping and improving this process was a project…
The Rise of Relevant Now Review Data - What Our User Testing Unveiled
Hospitality relies heavily on the unique patterns created by traveler behavior and guest satisfaction. These two factors have changed significantly during the last year and, as a result, the way in which hotels address them…
The Keys to Hotel Revenue: Reputation and Price Fairness
The global crisis we are experiencing as a result of the coronavirus pandemic has brought unprecedented challenges to the hospitality industry. We have no benchmarks to compare the current circumstances with, and hoteliers are forced…
Guest Satisfaction vs. Revenue - What's The Healthy Option in Times of Crisis?
As much as we’d like to forget the-year-that-shall-not-be-named, its severe consequences on the hospitality industry need to be addressed. While the light at the end of the tunnel is still blurry, 2021 is the year…
Improving Guest Experience by Leveraging Contactless Solutions: How You Can Drive Customer Reviews
Digital adoption in the hotel industry is on the rise. Guests no longer want to wait at the reception desk to complete their check-in process. They want quick self-service and a better customer experience. Contactless…
How to Stay Ahead of the Competition with the TrustYou Comp Index for Hotels
Competition in hospitality is fierce. Especially after the major hit suffered throughout the majority of 2020, the way in which we travel, along with the top priorities and expectations that we, as travelers, have from…
What Your Hotel Guests Are Saying About Local Travel
With many borders being closed again due to COVID at the beginning of 2021, and markets recovering and reopening at different rates, travel trends are currently more focused on what you can do where you…
Expert Advice for Hospitality in 2021 - Where Do We Stand, Where Do We Go?
2021 is a year full of expectations. While navigating through the uncertainty and hardships of 2020, we have all looked at the new year with hope; hope that things will get better, that our industry…
New Year, New Set of Tiles - Fresh Insights into the TrustYou Analytics Dashboard
We all know by now that the “new year, new me” mantra rarely survives past January. In our personal lives, after the year we’ve had - or better yet, survived - 2021 might not bring…
Product Development During Crisis - FAQ with an Expert
At TrustYou, we are always striving to enhance our award-winning guest experience platform, according to the needs of both our users and their customers. After such a rollercoaster of a year, where so many things…
TrustYou Ranks #1 on Hotel Tech Report’s ‘Top Reputation Management’ and ‘Top Guest Feedback & Surveys’ 2021 List
We’re excited to announce that TrustYou has ranked #1 overall on Hotel Tech Report’s Global Best Reputation Management and Guest Feedback & Surveys list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech…