Guest Feedback & Reviews

What Your Guests Are Saying About Quarantine Stays

Laura Badiu // July 28, 2021

Quarantine hotel stays, while definitely not a concept we ever envisioned until forced by circumstances to do so, have become a reality during the past year. Some hotels from across the world have offered their…

Antworten auf drängende Fragen von Hoteliers: alles ...

Valerie Castillo // July 23, 2021

Unser TrustYou Team hat vor Kurzem das zweite Live-Webinar veranstaltet, um unsere Gasterlebnis-Plattform vorzustellen und aktuelle bzw. geplante Technologien zu erläutern. Bei der Konzeption der TrustYou Plattform stehen existierende und künftige Kunden im Mittelpunkt, denn…

TrustYou Top Interview: Share Guest Review Data with...

Nao Shitara // July 20, 2021

Founded in Osaka in 1973, I&F Building Corporation started its hotel business in the 1980s, when the company joined the Sunroute Hotel Chain. TrustYou's Senior VP of Sales, Nao Shitara, interviewed Mr. Kuniharu Izumi, who…

What Your Guests Are Saying About Hotel Cleanliness

Laura Badiu // July 14, 2021

Hotel cleanliness is one of the most important and decisive factors in today’s hospitality business. The quality of the cleanliness and sanitation standards is bound to have a higher impact on travelers than ever before…

3 Ways to Use Contactless Staff Communication Tools ...

Laura Badiu // July 7, 2021

Fast service recovery can be quite the challenge in the post-COVID hospitality industry. With reopenings happening now all across the world, restaffing is, in some cases, a difficult and rather slow process. At the same time,…

What Your Guests Are Saying about F&B after Reopening

Laura Badiu // July 1, 2021

Waking up to a generous breakfast buffet or dining at a variety of available restaurants is one of the best parts of going on vacation. Among the most impactful review categories that affect the overall…

Burning Questions From Hoteliers Answered: All About...

Valerie Castillo // June 28, 2021

The team at TrustYou recently hosted our 2nd live webinar to showcase our Guest Experience platform and discuss our newest and upcoming technologies. The TrustYou platform is built with our clients and future clients in…

How to Use On-Site Survey to Ensure a Happy Guest

Valerie Castillo // June 25, 2021

Most anyone you talk to will say they are ready to travel and venture outside the confines of their own home. The novelty of baking has worn off, the puzzles have all been done, and…

3 Ways Better Communication Leads to Happier Guests

Valerie Castillo // June 24, 2021

At the start of the pandemic, the phrase “we’re all in this together” rang loud and true. The entire world worked together to process, understand, and conform to a new normal. For the hospitality industry,…

Powering the Future of Hospitality - One Guest Exper...

Lize De Kock // June 16, 2021

Even in the most challenging times, TrustYou recently passed the 1M mark in our database of hotels and accommodations. The best hospitality businesses always find a way to win, and with the right technology and…

The Elevated Hotel Guest Experience: Simple, Easy, E...

Lize De Kock // June 11, 2021

Guest experience is what hospitality is all about. The world’s best hotels are guest experience leaders and do whatever it takes to stay up to date with individual guest needs as well as market changes.…

Das Team im Chat – So ermöglichen Sie nahtlose inter...

Laura Badiu // April 22, 2021

Die Kommunikation mit den Gästen während des gesamten Aufenthalts wird bereits als zentrale Strategie im Rennen um den Wiederaufschwung von Hotels gesehen. Und nicht nur das: Gästezufriedenheit und -bindung werden maßgeblich durch offene und ehrliche…