Technology

Let the Team Chat - How to Enable Seamless Internal ...

Laura Badiu // April 15, 2021

Communicating with guests throughout their stay is already seen as a vital strategy in the race towards hotel recovery. Not only that; guest satisfaction and loyalty are highly influenced by open and honest engagement. But…

Establishing User Research as an Integral Part of Ou...

Laura Agudelo // March 22, 2021

This case study describes our challenges and learnings after defining a process and a set of tools in order to enable TrustYou to adopt user research practices. Shaping and improving this process was a project…

Improving Guest Experience by Leveraging Contactless...

Akshay Deogiri // February 23, 2021

Digital adoption in the hotel industry is on the rise. Guests no longer want to wait at the reception desk to complete their check-in process. They want quick self-service and a better customer experience. Contactless…

How to Stay Ahead of the Competition with the TrustY...

Laura Badiu // February 17, 2021

Competition in hospitality is fierce. Especially after the major hit suffered throughout the majority of 2020, the way in which we travel, along with the top priorities and expectations that we, as travelers, have from…

Produktentwicklung in Krisenzeiten - FAQ mit einem E...

Laura Badiu // January 25, 2021

Bei TrustYou arbeiten wir kontinuierlich an der Optimierung unserer preisgekrönten Gasterlebnis-Plattform, um die Bedürfnisse unserer Nutzer und ihrer Gäste zu berücksichtigen. Nach einem derart unbeständigen Jahr, in dem vieles sich unwiderruflich geändert hat, haben sich…

Neues Jahr, neues Kachel-Set: neue Einblicke im Trus...

Laura Badiu // January 25, 2021

Wir alle wissen mittlerweile, dass gute Vorsätze, die man für das neue Jahr gefasst hat, den Januar nur selten überdauern. Nach dem Jahr, das wir erlebt oder besser gesagt überlebt haben, bringt 2021 auf persönlicher…

New Year, New Set of Tiles - Fresh Insights into the...

Laura Badiu // January 20, 2021

We all know by now that the “new year, new me” mantra rarely survives past January. In our personal lives, after the year we’ve had - or better yet, survived - 2021 might not bring…

Product Development During Crisis - FAQ with an Expert

Laura Badiu // January 14, 2021

At TrustYou, we are always striving to enhance our award-winning guest experience platform, according to the needs of both our users and their customers. After such a rollercoaster of a year, where so many things…

TrustYou Ranks #1 on Hotel Tech Report’s ‘Top Reputa...

Laura Badiu // January 11, 2021

We’re excited to announce that TrustYou has ranked #1 overall on Hotel Tech Report’s Global Best Reputation Management and Guest Feedback & Surveys list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech…

Technologietrends in der Tourismusbranche: So sieht ...

Laura Badiu // December 8, 2020

Man kann wohl absolut zu Recht behaupten, dass das Jahr 2020 mit seinen Auf und Abs an eine Achterbahnfahrt erinnerte. In der Tourismus- und Hotelbranche haben sich in kürzester Zeit enorm viele Dinge geändert und…

Mit QR-Codes die Gesamtnote des Hotels verbessern un...

Laura Badiu // November 24, 2020

Die Nutzung von Kommunikation in Echtzeit gehört in der Welt nach der Pandemie zu den besten Strategien für Hoteliers, um die Zufriedenheit von Gästen zu erhöhen und langfristig sogar ihre Umsätze zu steigern. Gästen ist…

Technology Trends in Travel - The Face of Hospitalit...

Laura Badiu // November 24, 2020

It’s safe to say that 2020 has been quite a rollercoaster of a year. In travel and hospitality, so many things have changed and transformed in such a short span of time. While oftentimes, change…