Technology

Budget Season - What You Need to Consider for Your 2019 Hotel ...

Valerie Castillo // September 20, 2018

It’s officially budget season, and the growing list of priorities and considerations is currently top of mind when planning for a successful 2019. I know from my own experience that with so many investment options…

How Technology Impacts The Entire Guest Journey - Part III: Th...

Laura Badiu // July 19, 2018

It’s time for the final part of our blog series focusing around the recently published eBook: The Hotelier's Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey. Following the guest journey, from the pre-stay…

Die Relevanz von Direktnachrichten in der Hotellerie - Benjami...

Katharina Sickora // March 23, 2018

Unser CEO Benjamin Jost hat auf der diesjährigen ITB Berlin einen Überblick über die Relevanz von Direktnachrichten in der Hotellerie gegeben. Von allgemeinen Trends von Messaging Apps über die Relevanz für die Hotellerie und die Darstellung…

Relevance of Direct Guest Messaging in Hospitality | Benjamin ...

Laura Badiu // March 22, 2018

At this year's ITB Berlin, our CEO, Benjamin Jost, discussed the importance of direct messaging in hospitality, through verified statistics. Check out the video recording of the ITB panel, to learn more best practices of direct messaging between…

How Live Chat Can Improve The Guest Experience

Laura Badiu // January 23, 2018

If you were around before the internet became a modern god and absolutely vital for any home and business, you can probably still remember what sending out a letter was like. Oh, the time that…

Voice Messaging through AI - The Future Of Communication In Ho...

Laura Badiu // January 5, 2018

Communication has been used by every civilization in the world. From signs and drawings, to the many different methods that we use everyday, it’s been used to exchange information in a meaningful way. With the…

Technologietrends der Hotellerie: Was uns im Jahr 2018 erwartet

Laura Badiu // November 28, 2017

Jeden Tag entstehen neue und innovative Technologien, die die Hotellerie und Reiseindustrie zu einer noch aufregenderen, abenteuerlicheren und vielversprechenderen Branche machen. Im 21. Jahrhundert haben Hoteliers zahlreiche Technologien jederzeit griffbereit, was ihnen eine Welt voller…

Technology Trends In Travel: What To Expect In 2018

Laura Badiu // November 28, 2017

Every day, new and innovative technology is being developed, in order to make hospitality an even more exciting, adventurous and tempting industry. In the 21st century, hoteliers have technology at their fingertips and this gives…

Virtual Reality In Travel - Should Your Hotel Embrace It?

Laura Badiu // October 30, 2017

When the Lumière brothers pioneered a little concept called cinematography, back in 1896, the moving image of a train arriving in a station was incredibly mind-blowing for people everywhere. It fact, it was so unbelievable…

APIs and how to use them to increase bookings

Katharina Sickora // May 17, 2017

Property management, customer relationship management, revenue management, reputation management, bookings management...software. These different kinds of software solutions all help hotels to guarantee a flawless booking experience, a pleasant on-site stay, and a positive online rating.…

Are Chatbots the Key to Guest Satisfaction?

Laura Badiu // March 2, 2017

If you ever had to call customer support, regardless of the specialty, you are familiar with the generic robot voice and elevator music at the beginning of the call. “Thank you for calling X. For…

5 Do’s and Don’ts of Direct Messaging Your Guests

Valerie Castillo // February 21, 2017

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do…