Tag Archive: feedback

Listen To Guest

Why Listening To Your Guests Is The Key To Improved Operations Management

by May 20, 2019 2:07 pm

Improving the management process of internal operations is one of the most important goals of every modern hotelier. With so many tasks, responsibilities, and technologies that you have to juggle with on a daily basis, the simple act of listening might come across as too basic. But actually paying attention to what your guests have to say is the key to improving not only your hotel’s reputation but also the internal operations that you struggle with. It’s easy to see why, as a traveler, you wouldn’t want to deal with any complications during your trip. Swinging back and forth between… read more »

Listen

The Power to Listen – Become Your Hotel’s Own Superhero

by April 17, 2019 1:44 pm

Hey, listen! We know the days of turning towels into capes and playing superheroes are way behind us, but don’t you just wish sometimes that you’d have a little extra help when juggling with so many responsibilities at once? Often, we get so caught up in all the little details, operations, and tasks that a successful hotel business requires, that we forget to take a step back, look at the big picture, and just… listen. It’s any hotelier’s goal to provide a perfect guest experience and showcase a spotless reputation; plus, the road to excellence is paved with good intentions.… read more »

Feedback (n) | ˈfēd ˌbak

Feedback (n) | ˈfēd-ˌbak | : the complete definition

by October 22, 2018 10:58 am

Customer-centric business strategies rule in today’s online economy. The underlying reason for this is because companies rely on a customer’s electronic word-of-mouth. Establishing a “relationship” means interacting with your end consumer, even if that conversation is through invisible, digital means. Whether question, comment, concern, or complaint, feedback paves the way to success. The term Feedback appears a bit vague at first glance. What is it? What does it mean? What does it encompass? The Oxford dictionary states that feedback is defined as Information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement. Broken down further,… read more »

Guests Are International

Your Guests Are International – Your Hotel’s Approach Should Be Too

by September 19, 2017 10:58 am

Whether we’re talking about vacations, business travels or single-night stays, international visitors are a big faction of any hotel’s total number of guests. Especially if your hotel is located in a central area of a bigger city or in a popular holiday region, you probably greet foreign visitors on a daily basis. This is why it’s extremely important to know exactly how to not only attract them, but keep them coming.   Any type of guest deserves an equal amount of attention, respect and the same effort and dedication from the hotel’s management team. It might, however, be easier to… read more »