Tag Archive: analytics
by Catalina Brinza
February 8, 2024 11:46 am
Technology
Die Hotellerie und Tourismusbranche mit seiner sich wandelnden Landschaft muss ein Gleichgewicht zwischen der Nutzung von Technologie, Förderung von Innovationen und der Schaffung eines unvergesslichen Gasterlebnisses schaffen. In diesem Blogbeitrag gehen wir der Frage nach, wie die Branche umdenken muss, in dem sie den betrieblichen Schwerpunkt auf das Kundenfeedback legen und Technologie einsetzen sollte, um Service, Zufriedenheit der Gäste und den Geschäftserfolg zu verbessern. 1. Schnellere Daten und flexible Analysen für Serviceoptimierung und zufriedenere Kunden 2024 ist die Verfügbarkeit umfassender Kundendaten in Echtzeit von entscheidender Bedeutung für besseren Service und um die Erwartungen von Besuchern zu übertreffen. Die Möglichkeit, schnelllebige… read more »
by Catalina Brinza
February 8, 2024 8:00 am
Technology
The hospitality and tourism industry, with its evolving landscape, must strike a balance between embracing technology, fostering innovation, and creating unforgettable experiences for visitors. In this blog post, we will explore how the industry needs to shift its mindset, putting customer feedback at the center of its operations and leveraging technology to enhance service recovery, visitor satisfaction, and business success. #1 Harnessing Faster Data and Flexible Analysis for Service Recovery and Enhanced Client Satisfaction In 2024, the availability of real-time and comprehensive customer data has become crucial for service recovery and exceeding visitor expectations. The ability to capture and analyze… read more »
by Catalina Brinza
January 11, 2024 1:18 pm
Technology
Erfahren Sie, wie sich künstliche Intelligenz (KI) auf Gasterlebnisse in der Hotelbrache auswirkt und welche drei wichtigen Vorteile und Herausforderungen sich dadurch ergeben Künstliche Intelligenz revolutioniert die Art und Weise, wie Hotels mit Gästen interagieren, um die Gesamtzufriedenheit der Gäste während ihres Aufenthalts zu verbessern. Durch KI-Vorhersagen können Hotels wertvolle Einblicke in die Vorlieben, das Verhalten und das Check-in-Muster der Gäste gewinnen. So können sie ihre Dienstleistungen an individuelle Bedürfnisse anpassen und personalisierte, unvergessliche Erlebnisse schaffen. Drei Möglichkeiten, Gasterlebnisse in der Hotelbranche mit künstlicher Intelligenz zu verbessern #1 Bessere Kommunikation und optimiertes Engagement Besonders bedeutend für die Hotelbranche ist, wie… read more »
by Catalina Brinza
January 4, 2024 9:43 am
Technology
Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges. AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. Through AI's predictive analytics, hotels can gain valuable insights into guest preferences, behavior, and occupancy patterns. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. Three Ways Artificial Intelligence Elevates the Guest Experience in Hospitality #1 Enhanced Communication and Engagement One of the significant impacts of AI in hospitality is its ability to transform communication between hotels and… read more »
We all know by now that the “new year, new me” mantra rarely survives past January. In our personal lives, after the year we’ve had - or better yet, survived - 2021 might not bring many certainties. In business, however, we at TrustYou make sure that, no matter the twists and turns in the travel scene, our products and solutions are always evolving, and always delivering exactly what you need, when you need it. The Analytics feature of the TrustYou platform is rising in relevance and importance during the crisis months, when insights and hard data have the power to… read more »
While hotels around the world are preparing for recovery and reopening, one thing is more and more clear: travel and hospitality are now significantly different than even just a few months ago. Hoteliers are opening their doors to a new “generation” of travelers, with different needs, expectations, and more importantly - concerns around public health and cleanliness standards. When booking a hotel or any other type of accommodation, guests will likely push aside factors like price or brand loyalty to make room for new key priorities: health, hygiene, cleanliness. The post-COVID19 traveler packs a lot of questions and concerns in… read more »
Keeping a close eye on your hotel’s reputation and performance should always be a priority. In times of crisis, tracking, reporting, and getting an inside view into your guests’ experience becomes even more important. The only way for hoteliers to know where they stand and where they’re headed is to analyze where they’ve been. Proper quality management is what separates successful hotel businesses from the rest and as travelers become more selective and cautious, the quality of a hotel’s services will weigh heavily on the overall equation. As a people-centric business, hospitality is built on a solid foundation of guest… read more »
You know that saying that goes something like “Keep your friends close and your guests even closer”? Probably not, but when it comes to hospitality, it would sure make sense. The first rule of any successful business is “know your client!”. Especially in the hotel industry, since we are talking about a people-centric business, with such a personal touch to it, focusing on the guests and their needs is an absolute must and a great advantage, if leveraged right. Before adopting any kind of marketing strategy, it’s important for hoteliers to thoroughly analyze past performance and experiences, especially from… read more »
