2017 Tan Alex Port

Alex Tan

VP of Sales and Operations APAC

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Claire Hathaway

VP of Business Development in Sales

Katiane Di Schiavi

Katiane Di Schiavi

Director of Client Success

Rachel Dowling Director Of Product

Rachel Dowling

VP of Product

2020 Sheldon Photo

Sheldon Maniam

Senior Business Development Director APAC

2017 Castillo Valerie Port

Valerie Castillo

VP of Marketing

Executive Team

Benjamin Jost

Benjamin Jost

Co-Founder & Chief Executive Officer

Ben started TrustYou with a simple idea in 2008: Making user-generated feedback accessible and understandable. He leads TrustYou with passion, innovative ideas and an open mind to activate the full potential of the feedback platform, the team and its leadership. Before TrustYou, he was busy being an aspiring soccer player, getting his Master of Science in Electrical and Information Technologies and starting out in Venture Capital and in Corporate M&A in the renewable energy sector.
Dr. Nikolai Visnjic 1

Dr. Nikolai Visnjic

Chief Financial Officer

Nikolai always had a passion for numbers, economics, venture capital and private equity. So much, that he even decided to dedicate his PHD thesis to these topics. At TrustYou, he oversees all finances, analyses, planning and budgets. Prior to being a CFO, he started out as analyst and took on leading positions at investment groups and consultancies. To balance out his desk time, he takes his motocross bike and tackles high hills, dirty ponds and rough tracks.
Nao Shitara

Nao Shitara

Senior Vice President of Global Sales

As our Senior Vice President of Global Sales, Nao Shitara is in charge of overseeing and managing the global market and the regional portfolio of TrustYou clients. Nao is an experienced professional, with an extended background in sales, product, and marketing within Recruit, one of Japan’s most influential companies. She has previously handled the business development side of the restaurant industry, as well as the development, business alliance, and integration of overseas companies working in the travel industry. Nao’s professional drive and ambition come from the belief that feedback truly has the power to improve businesses and people’s lives in general.
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Jacek Mech

Senior Vice President of Engineering

Jacek Mech started his career in Warsaw, working as System Analyst and joined TrustYou in 2011 as a Senior Architect. Jacek worked his way up in the last ten years and is currently our Senior Vice President of Engineering, his experience and constant dedication bringing high value to this job. His focus points as the head of the engineering department revolve around technology and the processes improvement on the department level, as well as translating product to technology strategy.

Board & advisors

Yoshihiro Kitamura

Yoshihiro Kitamura

Board Member, Recruit Co., Ltd

Yoshi is responsible for the Media and Solution Strategic Business Unit, which includes all non-HR business of Recruit Holdings Co.,Ltd. and also serves as the President and Representative Director of Recruit Technologies Co., Ltd. Over the years, he made a name for himself as a business development expert for his breadth of industry knowledge and career experience. He was previously the CEO of Recruit Lifestyle Co., Ltd., one of the companies of the Recruit group, which operates platforms in sectors of travel, restaurant, beauty, and EC. He started his career at Recruit in 1997 in product development and soon achieved various top management positions within the company.
Mikihito Kawanami

Mikihito Kawanami

Board Member, Recruit Co., Ltd

Miki is Head of Corporate Development for Recruit Holdings Co.,Ltd. and also Head of RSI Fund 1, which is Recruit Holdings’ corporate venture capital. With 20 years experience in strategy and business development and depth of knowledge, Miki is the talent behind accelerating the growth of the investment company. His coverage includes the travel industry and also the restaurant, beauty, bridal service, real estate, education, Fin-Tech and healthcare sectors. His experience includes both B2C and B2B SaaS business. Prior to his current position, he lead the strategy team of Recruit Lifestyle Co.,Ltd., an operating company of Recruit group, which operates platforms in sectors of travel, restaurant, beauty, and EC.
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Philip C. Wolf


Philip is the founder and former CEO of the travel industry research company PhoCusWright and  the architect of the annually acclaimed  PhoCusWright Conference. He serves as board director and advisor to multiple travel and technology companies including TrustYou. His extensive knowledge, visions and experience in the travel technology sector are essential to TrustYou's development and future growth.