TrustYou Reveals the Hospitality Community’s Top Strategies for Navigating the Crisis in New eBook Resource

by June 24, 2020 1:37 pm Press Releases

Munich, 24 June  - TrustYou, the company dedicated to making listening to feedback easy, powerful, and actionable, announces today the launch of its latest eBook: “100+ COVID19 Power Tips and Ideas for the Hotel Industry”. The eBook is a shared resource, based on survey results from TrustYou’s partners, a range of international hoteliers in charge of both independent and chain properties, on how they are approaching the crisis. TrustYou defines the eBook as a comprehensive and well-rounded resource with tried-and-true tips and advice from hotel managers who are currently navigating the COVID-19 crisis.

As the title implies, the guide gathers more than 100 ideas and suggestions from TrustYou’s hospitality clients that tackle relevant topics, such as the safety of employees and guests and the heavy focus on health and cleanliness. The contributors also provide advice on the people-centric approach that the industry needs to prioritize, the digitalization of hotel operations, as well as the bottom line: what hotels are currently doing to keep business going and diminish financial losses. The eBook is structured into chapters that follow the above-mentioned topics and includes practical and actionable tips, with the end goal of supporting hospitality workers with clear guidelines that are tested and applied by fellow hoteliers. 

“We are experiencing unprecedented events in the hospitality industry and when it comes to overcoming the current crisis, no one is really an expert because no one has done this before. While our industry is highly competitive, we found that the only way to navigate these challenging waters is to stick together. This is why we reached out to our partners and asked them about their specific ways of dealing with the crisis, about prioritizing the safety of guests and staff, and about the best strategies that they have already implemented in order to push through this crisis with minimum losses” says Benjamin Jost, TrustYou’s Co-Founder and CEO. “We believe that sharing information and advice, as well as simply being human and kind to each other, is what will get us all through.”

TrustYou has been committed to supporting the industry through the current crisis and the company has continuously released meaningful resources throughout the past months. TrustYou’s Travel Health Index is just one of the innovative assets that enable hoteliers to keep a close eye on their markets and their ongoing trajectory, as seen through guest reviews. The company also has a dedicated COVID-19 resource library, made up of stories, trends, and guidelines around the current state of the hospitality sector, its upcoming recovery process, and the best strategies for overcoming difficulties and appealing to the post-Covid19 traveler. 

The eBook “100+ COVID-9 Power Tips and Ideas for the Hotel Industry” is available for free download here.

Find more information on TrustYou and the guest feedback platform on

About TrustYou 

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: 

  • Understand all reviews across the web and make better business decisions.
  • Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.
  • Create unlimited opportunities to listen and respond to guests’ needs.

TrustYou empowers companies to earn trust, make better decisions, and ultimately, win. 

Find more information on TrustYou and the guest feedback platform on

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