How to Make the Most Out of HITEC 2018

by May 14, 2018 11:38 pm Webinars
Win Big at the World’s Largest Hospitality Technology Show

This year, HITEC will be held in Houston, TX from June 18-21, and as one of the cornerstone events for hospitality technology, there’s much for hoteliers to gain during the event. From the trade show floor, to educational breakouts and Read More

The 5 Keys to Improving Hotel Operations

by May 10, 2018 9:53 pm Webinars
How to Enhance Hotel Management in the Eyes of Your Hotel Guest

While it is difficult to constantly maintain hotel operations at an optimal level, your guests view it as a necessity for a pleasant onsite experience. Luckily, there are easy-to-implement solutions that are helping hotels bridge the gap Read More

Integration of Meta-Review and Rich Snippets Onto NH Hotels’ Website Improves Conversion and Traffic

by April 10, 2018 1:20 pm Case studies
NH Hotel Group is a world-leading urban hotel operator and a consolidated multinational player. It operates close to 400 hotels and almost 60,000 rooms in 31 markets across Europe, the Americas, and Africa, and includes top city destinations such as Amsterdam, Barcelona, Berlin, Bogota, Brussels, Buenos Aires, Düsseldorf, Frankfurt, London, Read More

Consumer Research Emphasizes Importance of Online Feedback Management

by April 4, 2018 11:22 am White papers
Travelers show similar behavioral patterns in regard to their relationship with online guest feedback about hotel accommodations. Touchpoints related to online reviews occur throughout every phase of the guest journey. During the pre-arrival, on-site, and post-stay stages, guests write about and share their expectations, experiences, and perceptions through feedback. The Read More

Frasers Hospitality Improves Operations and Overall Guest Experience with the TrustYou Platform

by January 4, 2018 1:17 pm Case studies
Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, is a global hospitality operator offering serviced, hotel residences and boutique lifestyle hotels across the globe. Frasers Hospitality started to use TrustYou’s full guest feedback platform in 2015, including its analytics and survey features in order to manage, monitor and collect Read More