Press

RIU Hotels & Resorts chooses TrustYou to manage and analyze feedback globally through one guest feedback platform

by January 16, 2017 12:22 pm Press Releases

Munich, 16 January 2016 - RIU Hotels & Resorts chose to rely on TrustYou, the world’s largest guest feedback platform, to continue to analyze guest reviews from travelers all over the world. The RIU hotel group, headquartered in Spain, is one of the top 30 hotel chains in the world operating hotels in popular cities and holiday destinations in 19 countries. For more than 60 years RIU Hotels & Resorts has placed high value upon service, quality, and guest satisfaction, leading to numerous regularly awarded international certificates. Within TrustYou’s easy-to-use feedback platform, RIU Hotels & Resorts can analyze and respond… read more »

ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership

by December 5, 2016 10:29 am Press Releases

Munich, 5 December 2016 - TrustYou, the world's largest guest feedback platform, has helped ASKA Hotels, a fast-growing chain of all-inclusive, luxury hotels in Turkey,  improve its guest experience and online reputation by implementing the TrustYou guest feedback platform. As a result of the partnership, ASKA hotels has seen a big increase of its online reputation, consistent growth in guest sentiment, and a dramatic uptick in direct bookings. “TrustYou’s guest feedback platform is essential for our overall success, providing a better understanding of of where we stand - internally and in relation to our competitors,” said Cuneyt Cakalel, General Manager… read more »

TrustYou Expands South American Presence Through Partnership with Slaviero Hotels

by November 23, 2016 10:41 am Press Releases

Munich —  23 November 2016 - TrustYou, the world’s largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings. In order to achieve their objectives, Slaviero will utilize TrustYou’s guest feedback platform, including TrustYou Analytics, which aggregates and analyzes more than 3 million online reviews across the web and… read more »

TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

by November 17, 2016 9:50 am Press Releases

Munich and San Diego - 17 November 2016 - TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines. In addition to the improved semantic display, Meta-Review 2.0 also includes badges for hotel rankings that identify standout hotels and hotel attributes across each city worldwide. For example, a hotel might be identified as being in the… read more »

BRIT Hotels Operationalizes Guest Feedback Through Partnership with TrustYou

by November 9, 2016 9:00 am Press Releases

Munich - 9 November 2016 - TrustYou, the world's largest guest feedback platform, has been selected by BRIT Hotels, a French hotel chain with more than 100 properties to manage their guest feedback across all channels - direct, web, and social. Through the partnership, BRIT Hotels will gain access to actionable intelligence that is based on guest reviews from across the web, including the hotel’s own guest surveys, and influence travelers during the entire guest journey. BRIT Hotels will enjoy the capabilities of TrustYou Analytics, a high-end analysis tool that aggregates and analyzes online reviews, offering hotels a simple to… read more »

TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

by November 8, 2016 3:45 am In The News, Press Releases

Munich and San Diego -  7 November 2016 - TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency’s customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings… read more »

Modus Hotels Selects TrustYou for Integrated Customer Communication Platform

by November 2, 2016 3:08 pm Press Releases

Munich and San Diego —  2 November 2016 - TrustYou, the world’s largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest’s feedback. Modus Hotels utilizes TrustYou Analytics & Radar, a reputation management tool that analyzes web reviews and enables hotels to manage feedback from all online… read more »

Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers

by October 26, 2016 8:48 am Press Releases

Munich, 26 October 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members. “For years, the online travel industry has essentially been a lottery, where potential guests book a hotel and hope that the experience is positive,” said Dorian Harris, Founder at Skoosh. “Our partnership with TrustYou expands our ability to limit the role of ‘luck’… read more »

TrustYou Launches Extensive Partner Program TrustYou Connect Offering Free Guest Feedback Solutions

by October 20, 2016 1:11 pm Press Releases

TrustYou, the world's largest guest feedback platform, today announces the launch of TrustYou Connect allowing eCommerce providers like PMS, CRM, IBE, RMS, OTA, and GDS to integrate TrustYou’s guest feedback platform.  More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe. As hotel guest information is often disconnected from guest feedback, hotels and hotel solution providers have only limited or no insights about their guests. With TrustYou Connect eCommerce partners can help their hotel clients to positively influence every stage of… read more »

Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US

by October 12, 2016 1:09 pm Press Releases

Munich, San Diego, 12 October 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, today released its first annual list of the most underrated hotels in the US.  The list identifies and highlights less frequented hotels with outstanding TrustScores in popular destination cities. TrustScores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities. In the inaugural list, three hotels tied for first place, each having earned perfect scores across reviews: Back Bay Suites in Boston Eagle’s… read more »