There’s more to guest engagement. There’s live experience.

For over a decade, we at TrustYou have been on a mission to elevate and improve the guest experience by providing hoteliers with the best tools to truly listen to feedback. While guest expectations have constantly changed over time, this year in particular has brought a significant amount of shifts and turns in traveler behavior. Right now in hospitality, there’s no greater need than the one for open, honest, and constant communication that supports an excellent overall experience. 

Given the challenging times that we are living in, travelers now have many more concerns and questions pressing on their shoulders and they need their hotel of choice to provide them with reassurance and care during their stay. Contactless guest engagement is most definitely a must; there’s no doubt about it but there’s also more to it. Feedback needs to shift and transform into actionable insights that have the power to make a real, positive change - and what better time to do that than the present?

At TrustYou, we are the first and only company on the market to expand the concept of guest engagement by integrating direct, contactless messaging and a unique Live Survey tool into one exclusive solution: the TrustYou Live Experience. You can now enable the seamless flow of communications between guests and staff and ensure that common detractors are quickly turned into promoters - in a nutshell, let on-site feedback pave the way for improved operations, better satisfaction scores, and more revenue. Through the Live Experience solution, both hoteliers and guests can explore the true meaning of real-time and contactless engagement. It is essential to encourage guests to submit a mid-stay live survey regarding services or facilities; at the same time, hotel staff can use the live messaging tool to pass on the detected issue and solve it right on the spot, as well as report back to guests on their channel of choice. By doing so, the integration of Live Messaging and Live Survey enables instant feedback, opens new lines of communication, and helps fix issues before they turn into negative post-stay reviews. 

This is the mission that we took on in serving our clients: to have the best possible technologies and tools available on the market, in order to enhance the guest experience and make an actual difference; not later, not next time, but right now. The hospitality scene is constantly changing and we are changing with it. Join us on this exciting journey and let’s work together to turn feedback into your most powerful tool. You don’t have to settle for less - we are here to make sure that you have the best and most innovative solutions to your everyday challenges.

Laura Badiu

Laura is a passionate bookworm and a gifted writer. Since joining TrustYou’s marketing team, she has embraced topics in the travel and hospitality sector with enthusiasm. Using her degree in Journalism, Laura creatively weaves words into insightful stories with a focus on reputation management.

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