A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary
++ Milestones From the Company’s History Include Last Year’s Acquisition By Recruit Holdings ++ Big Promotion For Existing and New Clients
Munich, 14 March 2018 - TrustYou, the world’s largest guest feedback platform, celebrates its 10th anniversary today and looks back on a decade of helping hoteliers handle their guest feedback and online reviews with success and excellence. Since its launch in 2008, TrustYou developed a sophisticated all-in-one guest feedback platform offering the necessary tools to manage, market, collect, and analyze reviews, posts, and direct messages. The company established itself in the travel and hospitality industry with numerous partnerships across the globe, including AccorHotels, Google, B&B Hotels, Hotels.com, and KAYAK. In 2017, the platform analyzed 103M guest reviews, enabled hotels to collect 4.2M survey reviews, and released 95 new features while continuing to be the most innovative and customer-centric company in the space.
To celebrate 10 years of review excellence and as a token of appreciation to TrustYou customers, TrustYou today announced a special promotion: interested hotels buying a 12-month license of the full platform or any single feature of TrustYou will receive 6 months for free. This promotion is valid from today 14 March to 30 April 2018 applies to new and existing clients.
“We started TrustYou back in 2007 with a clear vision in mind: we wanted to make the most out of guest feedback so that it could be more easily managed by hotels while being valuable to travelers at the same time”, says Benjamin Jost, co-founder and CEO at TrustYou.
From only a small team of 2 founders in Munich, Germany, the company grew to an internationally operating enterprise with offices in San Diego, Cluj, Singapore, and Tokyo with 140 employees and counting. In 2017, TrustYou was acquired by Recruit, the Japanese giant internet and media group and one of Japan’s most valuable companies - with a current market valuation of $40Bn on the Tokyo stock exchange.
“We look back on the past 10 years of TrustYou and we are grateful to everyone who made the company a success: all our great clients, partners, and investors that have trusted and continue to trust us. Most importantly, we are thankful for our exceptional team and all of their individual and dedicated hard work that has propelled TrustYou forward. We are excited to be a part of the TrustYou Adventure together”, says Jakob Riegger, co-founder and COO at TrustYou.
For more information about the special promotion, visit the TrustYou promotion website.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
Sobre a TrustYou
A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor
Contacto para a imprensa
Katharina Sickora
katharina.heitmann@www.trustyou.com