Author Bio
Articles By TrustYou...
How to Use On-Site Survey to Ensure a Happy Guest
Most anyone you talk to will say they are ready to travel and venture outside the confines of their own home. The novelty of baking has worn off, the puzzles have all been done, and…
3 Ways Better Communication Leads to Happier Guests
At the start of the pandemic, the phrase “we’re all in this together” rang loud and true. The entire world worked together to process, understand, and conform to a new normal. For the hospitality industry,…
Powering the Future of Hospitality - One Guest Experience at a Time
Even in the most challenging times, TrustYou recently passed the 1M mark in our database of hotels and accommodations. The best hospitality businesses always find a way to win, and with the right technology and…
The Elevated Hotel Guest Experience: Simple, Easy, Effective
Guest experience is what hospitality is all about. The world’s best hotels are guest experience leaders and do whatever it takes to stay up to date with individual guest needs as well as market changes.…
What Your Hotel Guests Are Saying About Breakfast
Breakfast is, once again in 2021, the most important meal of the day - and even more so during the pandemic, for that matter. TrustYou semantic analysis of the biggest database of hotel guest reviews…
Establishing User Research as an Integral Part of Our Product Development
This case study describes our challenges and learnings after defining a process and a set of tools in order to enable TrustYou to adopt user research practices. Shaping and improving this process was a project…
So äußern sich Ihre Hotelgäste zu lokalen Reisen
Anfang 2021 sind viele Grenzen wegen COVID erneut geschlossen, und die einzelnen Märkte erholen und öffnen sich in unterschiedlichem Tempo. Deshalb konzentrieren sich Reisetrends aktuell eher darauf, welche Möglichkeiten man aktuell dort hat, wo man…
What Your Hotel Guests Are Saying About Local Travel
With many borders being closed again due to COVID at the beginning of 2021, and markets recovering and reopening at different rates, travel trends are currently more focused on what you can do where you…
Hospitality Trends: Promoting a Safe Holiday Staycation Close to Home
In terms of travel trends for 2021, exploring the most scenic route from the kitchen to the couch so far tops all best-of lists. Anything other than that requires a major overhaul of health and…
TrustYou Mobile App - A Complete Revamp of the Interface and User Experience
The goal of this project was to launch a complete new version of TrustYou’s mobile app to provide users with an overall better experience, by bringing the look and feel up to modern standards as…
Großreinemachen: die Umsetzung offizieller Gesundheitsstandards in Ihrem Hotel bewerben
Der Hospitality-Branche steht eine glänzende und funkelnde Zukunft bevor: Alles ist poliert, desinfiziert und erstrahlt in sterilem, keimfreien Glanz. Und statt eines freundlichen Lächelns müssen nun kontaktlose Kommunikationsmethoden die Aufgabe übernehmen, Gästen trotz Maske bei…
Qualitätsmanagement nach der Wiedereröffnung - Wie man Reports wirksam und umfassend einsetzen kann
Den Ruf und die Performance Ihres Hotels genau im Auge zu behalten, sollte immer eine Priorität sein. In Krisenzeiten wird es jedoch noch wichtiger, die Erfahrungen Ihrer Gäste zu kennen, zu beobachten und zu analysieren. …