TrustYou Ranks #1 on Hotel Tech Report’s ‘Top Reputation Management’ and ‘Top Guest Feedback & Surveys’ 2021 List

We’re excited to announce that TrustYou has ranked #1 overall on Hotel Tech Report’s Global Best Reputation Management and Guest Feedback & Surveys list in the 2021 HotelTechAwards. The HotelTechAwards are produced by Hotel Tech Report, the leading authority on hotel software and digital transformation in the hotel industry.  The HotelTechAwards rank the world’s best hotel software companies and products based on authentic, timely reviews from real users. 

With over 1,760 software companies on Hotel Tech Report, TrustYou is honored to be recognized in not one, but two highly competitive categories: Reputation Management and Guest Feedback & Surveys

“This recognition from Hotel Tech Report validates the work we’re doing at TrustYou to enhance the travel experience by enabling hoteliers to truly listen to feedback,” said Benjamin Jost, Co-Founder and CEO at TrustYou. “Even during difficult times, we are working tirelessly to provide quality solutions to everyday challenges; everything from centralizing thousands of online reviews in one Inbox to analyzing guests’ impressions in order to make informed and effective business decisions, and all the way to communicating in real-time throughout the entire journey. By using a complex and user-friendly feedback platform that combines so many different solutions in one place, our clients get to improve their scores, build trust in their brand, as well as positively influence their revenue.”

The lists are based on data from over 10,000 verified customer reviews during the HotelTechAwards period. These reviews were written and published between September 1, 2020–December 15, 2020, with participation from every major hotel brand and thousands of independents.

“This isn’t a subjective list based on a few peoples’ opinions,” explains Hotel Tech Report CEO, Jordan Hollander. “With the highest traffic and engagement, largest selection of product and services, and highest quality data, Hotel Tech Report analyzes more than 100,000 data points to determine the best products in the market.”

“TrustYou brings the myriad of review sources in every language into a single dashboard. The topics of the reviews are extracted and the sentiment for each topic are scored to build a comprehensive analytical model of the company's evolution over time. There is no other tool at this level of excellence capable of providing actionable truths built from a foundation of statistical analysis. Trust me, TrustYou is the only one”, says one hotel manager from Daanbantayan (Philippines) 

Browse dozens of verified TrustYou reviews and view the official press release


Hotel Tech Report is the world's largest online community for technology insights and digital transformation strategies in the massive hotel industry. Our mission is to arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real-world business problems. Everything that we do is built upon a foundation of trust and transparency provided by authentic verified peer and expert reviews. Each month we help nearly 100,000 hoteliers learn about technology solutions and strategies that make their properties more efficient and solve their most pressing business problems. 

Laura Badiu

Laura is a passionate bookworm and a gifted writer. Since joining TrustYou’s marketing team, she has embraced topics in the travel and hospitality sector with enthusiasm. Using her degree in Journalism, Laura creatively weaves words into insightful stories with a focus on reputation management.

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