Unify guest feedback, guest data, and guest conversations.

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Hospitality's New Memory powered by
CXP CDP TrustYou Agent
Web Agent
Guest via web
Can I bring my dog? And what about family friendliness?
TrustYou Agent (Web Chat)
Absolutely! We're pet-friendly — dogs are welcome with a small supplement. We also have a kids' club, family suites, and a playground. Would you like to see available dates?
Web Agent
Guest via web
Sounds perfect — make a booking for me and my husband, May 23-25
TrustYou Agent (Web Chat)
Done! Comfort Room booked for May 23–25, rated 4.9/5 by couples. Confirmation sent to your email. See you soon!
WhatsApp Agent
Guest via WhatsApp
Can I get an extra towel in room 412?
TrustYou Agent
Of course! Extra towels are on their way to room 412. Anything else I can help with?
Internal CXP
Operations
How is my portfolio's feedback performance?
Ask TrustYou (CXP)
You're at 4.7 overall across 12 properties — 0.5 above your comp set. Service and cleanliness are standout drivers.
Internal CXP
Guest Experience
Respond to my reviews and provide an action plan
Response AI (CXP)
Done — 14 responses drafted and queued. Top action item: breakfast variety was mentioned 6 times this week.
Internal CDP
Marketing
Which audience is most likely to book again?
CDP MCP
Business couples, 35-50 — highest rebooking rate at 34%. They respond best to spa and dining offers.
Internal CDP
Reception
John Smith is checking in — tell me everything
CDP Browser Plugin
John Smith — 3rd stay, prefers high floor, allergic to nuts. Last review mentioned slow check-in. Extra-attentive service recommended.

Trusted every day by thousands of leading hotels and hotel groups.

B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Accor Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar Grupo Xcaret B&B Hotels Dalata Motel One First Hotels Leonardo Hotels Mandarin Oriental Accor Meininger Pan Pacific Rosewood Taj Hotels Thon Hotels Valamar Grupo Xcaret
1.7M accommodations
125 countries
95% automation
4× more direct bookings
Since 2008 pioneering hospitality AI
Three platforms, one memory

Better guest experiences, more direct bookings and 95% automation

Explore the platform
Ask TrustYou All properties
Summarize all praises and complaints from last week
TrustYou AI
Reading 0 reviews and 0 survey responses
Here's your guest sentiment trend for the last 7 days across all properties:
Guest sentiment is trending upward across all properties.
MonTueWedThuFriSatSun
Most praised
Service412
Cleanliness338
Breakfast221
Most complained
Wi-Fi speed96
Check-in wait71
Room noise44
Sentiment is up 7 points this week, led by stronger service and cleanliness scores.
Would you like me to draft an action plan?
Explore the platform
How it works

When you know the property (CXP) and understand the guest (CDP), you can automate every conversation (Agent).

See the full architecture
01 CXP
Know the property

Every review, survey and sentiment signal — unified.

Review · Booking.com
"Incredible breakfast — staff remembered my name."
PositiveAI reply ready
02 CDP
Understand the guest

One golden profile that gets richer with every stay.

Sarah M.
3 stays · loyalty gold
Late checkoutPet friendlySpa
03 TrustYou Agent
Automate every conversation

Answers with everything the platform knows — on every channel.

"Can I get my usual room in March?"
Welcome back Sarah! Your usual Deluxe with late checkout is free March 22–24. Book it?
The way you work is changing

Excellent standalone. World-class connected.

Point solutions automate one channel or own one dataset. TrustYou connects feedback, guest data, and conversations in one memory — so every tool gets smarter.

“What do guests say about breakfast?”
AI Answer
Breakfast scores 4.8 across 847 mentions. Top: variety (312), fresh pastries (248), coffee (189). Munich +0.3 vs chain avg.
Sources: Booking.com, Google, TripAdvisor
CXP + CDP

Ask TrustYou

Ask any question about your feedback and guest data. Get answers in seconds, no dashboards required.

Learn more
CDP Agent
CDP triggered · Segment: Business couples
“Exclusive spa weekend for couples — 20% off for returning guests”
Guest replies via WhatsApp
“That sounds perfect, can you book us in for March 15?”
Agent handles booking · CDP updates profile
CDP + Agent

Connect outbound with inbound

CDP triggers all transactional and marketing communication. When guests reply, the TrustYou Agent picks up the conversation. Disconnected messages become closed loop conversations.

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Connected systems
PMS
POS & payments
Ticketing
Marketing
Data flows in real time
Integrations

Plugs into your existing stack

TrustYou connects to your PMS, POS, ticketing, marketing and payment systems. Guest data flows in, memory flows back — no rip-and-replace required.

Learn more
WhatsApp · AI Booking
Hi, do you have a room for 2 nights from March 22?
TrustYou AI
Deluxe Room, €195/night. Breakfast included. Shall I book?
Yes please!
Booked! Confirmation sent.
Agent

Skills make it superhuman

The Agent answers any question 24/7 on every channel. And with skills, it can handle bookings, upsells, human-handover and more.

Learn more
WhatsApp Email Web
Guest messaged via WhatsApp
“Hey! I was chatting with someone on your website earlier about late checkout...”
TrustYou AI (remembers web chat)
“Hey Sarah, welcome back! Of course — I remember your conversation. Late checkout until 2pm is confirmed.”
Cross-channel memory · 3 channels · 1 conversation
Agent

Omnichannel memory

Switch from web to WhatsApp to email and back. Never repeat yourself — your hotel never forgets a guest.

Learn more
Solutions by role

Built for every team

Powered by Hospitality's New Memory, each team gets the tools they need.

Turn feedback into action, automatically

Collect reviews via surveys and guest conversations. Respond to every guest experience with AI. Ask any question about your entire feedback data. Benchmark against comp set and ensure brand standards across every property.

Learn more →
TrustYou CXP review dashboard for Operators and Reputation
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Customer stories

Trusted by leading hotel groups

Mandarin Oriental Mandarin Oriental
Increased review response rate from 40% to 83% with Response AI
Read case study
Servigroup Servigroup
Unifies guest data across their entire portfolio into one connected platform
Read case study

Swipe to explore →

See all case studies
Capabilities

All the features you need. The outcomes you actually want.

Discover the CXP, CDP, and TrustYou Agent capabilities built to eliminate repetitive work, boost direct bookings, and put your guests back at the center of your hospitality.

Review CollectionResponse AIAsk TrustYouBenchmarking+10件
Golden Guest ProfilesSmart CampaignsPMS & Channel ConnectorsConsent Management+10件
AI Booking EngineWhatsAppOmnichannel MemoryVoice+11件
The way you work is changing

Excellent standalone. World-class connected.

Point solutions automate one channel or own one dataset. TrustYou connects feedback, guest data, and conversations in one memory — so every tool gets smarter.

“What do guests say about breakfast?”
AI Answer
Breakfast scores 4.8 across 847 mentions. Top: variety (312), fresh pastries (248), coffee (189). Munich +0.3 vs chain avg.
Sources: Booking.com, Google, TripAdvisor
CXP + CDP

Ask TrustYou

Ask any question about your feedback and guest data. Get answers in seconds, no dashboards required.

Learn more
CDP Agent
CDP triggered · Segment: Business couples
“Exclusive spa weekend for couples — 20% off for returning guests”
Guest replies via WhatsApp
“That sounds perfect, can you book us in for March 15?”
Agent handles booking · CDP updates profile
CDP + Agent

Connect outbound with inbound

CDP triggers all transactional and marketing communication. When guests reply, the TrustYou Agent picks up the conversation. Disconnected messages become closed loop conversations.

Learn more
Connected systems
PMS
POS & payments
Ticketing
Marketing
Data flows in real time
Integrations

Plugs into your existing stack

TrustYou connects to your PMS, POS, ticketing, marketing and payment systems. Guest data flows in, memory flows back — no rip-and-replace required.

Learn more
WhatsApp · AI Booking
Hi, do you have a room for 2 nights from March 22?
TrustYou AI
Deluxe Room, €195/night. Breakfast included. Shall I book?
Yes please!
Booked! Confirmation sent.
Agent

Skills make it superhuman

The Agent answers any question 24/7 on every channel. And with skills, it can handle bookings, upsells, human-handover and more.

Learn more
WhatsApp Email Web
Guest messaged via WhatsApp
“Hey! I was chatting with someone on your website earlier about late checkout...”
TrustYou AI (remembers web chat)
“Hey Sarah, welcome back! Of course — I remember your conversation. Late checkout until 2pm is confirmed.”
Cross-channel memory · 3 channels · 1 conversation
Agent

Omnichannel memory

Switch from web to WhatsApp to email and back. Never repeat yourself — your hotel never forgets a guest.

Learn more
Enterprise readiness

Secure.
Reliable.
Enterprise ready.

Built for the scale, security, and compliance demands of global hotel groups.

GDPR
Privacy by design
EU Hosting
Private instances
99.9% Uptime
Always-on infrastructure
SCIM / RBAC
Fine-grained permissions
Dedicated KAM
Your success team
SSO / SAML
Enterprise authentication
Certified
Proven results

The ROI of
remembering
your guests

Real results from hotels that connect every guest signal — from first review to loyal return.

25%
More direct bookings
via personalised campaigns
80%
Faster review responses
AI drafts, one-click publish
95%
Guest questions resolved
by AI without staff input
1.5%
ADR lift
per review score point gained
45%
Higher open rates
on segmented guest campaigns
The full picture

Your guests remember everything. Now you do, too.

Every feedback, preference and conversation — one connected memory across the guest journey.

FIG 3.A — GUEST JOURNEY CYCLE [3.A.1] EXPLOREExplore

Guests browse, ask questions, compare. The TrustYou Agent answers instantly.

 [3.A.6] RETURNReturn

CDP segments guests by value. Targeted campaigns bring them back.

 [3.A.2] BOOKBook

Direct bookings handled conversationally. Profile created in CDP instantly.

 [3.A.3] PRE-STAYPre-stay

Proactive upsells and arrival prep. Breakfast, upgrades, transfers — surfaced before check-in.

 [3.A.5] POST-STAYPost-stay

Reviews collected automatically. AI drafts responses. Feedback flows into CXP.

 [3.A.4] STAYStay

In-stay requests via WhatsApp, web, SMS. Every interaction updates the profile.

Hospitality's new memory starts here.

See what TrustYou remembers for your hotel — book a 30-minute demo.

Book a demo