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Magic Moments — Apaleo x TrustYou
TrustYou
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Apaleo

Magic Moments

Always-Reply. Always-On.

What if your hotel could remember every guest — and act on it automatically?
TrustYou and Apaleo have joined forces to introduce Magic Moments: a new standard for autonomous, always-on hospitality.

From first booking to repeat stays — every conversation, on every channel, handled intelligently.

Book a Demo →
✔ Presented live at ITB Berlin 2026
✔ AI-powered & always-on
✔ TrustYou × Apaleo joint solution

The Challenge

Hotel communication has been broken — until now.

For years, hotel communication ended with a booking confirmation from a no-reply address. Guests repeated themselves across channels. Upsells were missed. Loyalty was lost.

Before Magic Moments

  • ❌ Booking confirmations from no-reply addresses
  • ❌ Guests repeat information at every touchpoint
  • ❌ Disconnected tools, fragmented data
  • ❌ Manual upsell efforts, inconsistent service
  • ❌ No guest memory between stays

With Magic Moments

  • ✅ Every message gets a reply — instantly, on any channel
  • ✅ Guests are recognized automatically
  • ✅ A 360° guest profile powers every interaction
  • ✅ Upsells happen naturally, in conversation
  • ✅ Loyalty built through recognition, not discounts

Powered by Two Platforms

The best of AI intelligence meets operational excellence.

TrustYou brings deep guest intelligence. Apaleo brings the open, agent-ready infrastructure to act on it. Together, they create a hospitality experience that thinks ahead.

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AI-Powered Guest Intelligence

TrustYou's CDP, CXP, and AI Agent build a unified 360° guest profile — tracking preferences, past stays, and behavior.

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Operational Execution & PMS Automation

Apaleo's open, API-first PMS connects seamlessly with Hospitality AI to automate check-ins, reservations, and staff workflows.

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Conversational Guest Journeys

From booking to post-stay, guests communicate naturally — via web, email, or WhatsApp. Every reply is instant and on-brand.

Real Use Cases

See Magic Moments in action.

Three scenarios. One seamless, intelligent guest journey.

Use Case 1

The New Guest — Instant Revenue from the First Booking

A new guest books via a market-facing AI agent connected to the Apaleo ecosystem. The moment a reservation is created, Apaleo triggers an API event to the TrustYou CDP.

Result: Incremental revenue. Better service. Enabled by Always-Reply.
I also need a parking space.
Of course! Is your vehicle electric?
Yes.
Perfect — I've reserved an EV charging spot for your stay.
Use Case 2

The Returning Guest — Recognition as the New Loyalty

A returning guest opens the chat. Within seconds, the AI Agent identifies them, loads their profile, and picks up where things left off.

Result: Faster bookings. Loyalty through recognition — not discounts.
Welcome back! Based on your last visit, shall I book the same room and reserve your usual EV charging spot?
Yes please — and can you send the confirmation to WhatsApp?
Done! You're all set.
Use Case 3

WhatsApp Booking — The Easiest Booking Is a Reply

The guest simply replies to a previous WhatsApp conversation. No app, no forms, no friction.

Result: No app. No friction. Just conversation.
I'd like to book a room next weekend in Munich.
Welcome back! Based on your profile: Premium room + breakfast + EV parking — €169/night. Shall I confirm?
Fantastic — sure!
Booking confirmed. See you soon!

Why Magic Moments

Built for operations. Designed for guests.

✔️

Always-Reply

Every guest message receives an instant reply — on any channel, 24/7.

🎯

Personalized at Scale

AI agents draw on the 360° profile to personalize every interaction.

💰

Revenue Without Effort

Upsells happen naturally in conversation, turning messages into revenue.

🔁

Loyalty Through Recognition

Returning guests are welcomed back by name, with preferences remembered.

"The biggest AI disruption in 2026 isn't a feature — it's the Continuous Conversation. By partnering with Apaleo, we are turning every booking confirmation and pre-stay message into a 24/7, multilingual dialogue."
Ben Jost
Ben Jost
CEO — TrustYou

The Partnership

Two platforms. One seamless experience.

Magic Moments is the result of a deep technical and strategic integration between two best-in-class platforms.

TrustYou is an AI-first, global hospitality platform. Since 2008, brands have used TrustYou to transform guest feedback into revenue-generating opportunities.

www.trustyou.com

Apaleo is an API-first hotel management platform enabling hospitality businesses to build and scale modern, AI-driven, and autonomous hotel operations.

www.apaleo.com

Get in Touch

Discover what Magic Moments can do for your hotel.

Contact us below and one of our team members will be in touch to show you a personalized demo.

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