Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US

by October 12, 2016 1:09 pm Press Releases

Munich, San Diego, 12 October 2016 – TrustYou (trustyou.wpengine.com), the world’s largest guest feedback platform, today released its first annual list of the most underrated hotels in the US.  The list identifies and highlights less frequented hotels with outstanding TrustScores in popular destination cities.

TrustScores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities.

In the inaugural list, three hotels tied for first place, each having earned perfect scores across reviews:

  • Back Bay Suites in Boston
  • Eagle’s View Bed and Breakfast in Seattle
  • Shafer-Baillie Mansion Bed And Breakfast in Seattle

Rounding out the top ten were:

  • Travis Heights Modern I in Austin
  • Upper Terrace Cottage in San Francisco
  • Adagio Bed and Breakfast in Denver
  • Soco Spaces in Austin
  • Taylor House Bed and Breakfast in Boston
  • Alamo Inn in San Francisco
  • 11th Avenue Inn in Seattle

“This list places a spotlight on hotels that offer incredible experiences, but aren’t earning the recognition they deserve,”  said Ellis Connolly, Chief Revenue Officer for TrustYou. “We are providing a valuable service to travelers looking for a unique, personalized trip that is off the beaten path and more closely aligns with life in the city in which they are visiting, and allowing hotels to earn the praise that they deserve.”

The list was compiled using online reviews of hotels from hundreds of sources across the web, and is based only on verified reviews. Thousands of reviews were analyzed weekly, stemming back two years with more weight on more recent reviews.  Hotels without a review in the last two years were excluded from the list.

For more information, visit trustyou.wpengine.com


About TrustYou

TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future visitors. Guest feedback informs 95% of booking decisions, and TrustYou’s guest feedback platform incorporates  hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including  booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com;  TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. Find more information on TrustYou and the guest feedback platform at trustyou.wpengine.com.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Katharina Sickora