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Online Reputation Management for Hotels: A Complete Guide
Your complete guide to online reputation management for hotels. Tips to improve the guest experience from pre-stay to post-stay. What is Online Reputation Management? Online Reputation Management refers to all the actions a brand takes…
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.
Keeping Up with the Ever-Changing Guests' Expectations
Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with…