CDP event triggers email
How is your stay so far?
Hotel
Guest
Guest via WhatsApp
Great, but the Wi-Fi is slow.
AI Agent replies on WhatsApp
Thanks for letting us know – I’ve escalated this to IT.
Hotel
Guest
Guest via WhatsApp
Will it be fixed today?
AI Agent replies
Yes, our IT team is already working on it. We’ll update you once it’s resolved. In the meantime, would you like access to our backup network?
Hotel