CDP initiated marketing campaign
Welcome, Thomas! Did you know you can use WhatsApp as your digital concierge during your stay?
Hotel
Guest
Guest via WhatsApp
Great — what can I ask you?
AI Agent replies
I can help with directions in the hotel, opening hours, restaurant reservations, spa bookings, or local recommendations.
Hotel
Guest
Guest via WhatsApp
What time does the gym open?
AI Agent replies
The gym is open daily from 6AM to 11PM. Would you like me to also send today’s class schedule?
Hotel