The #1 Hospitality AI Platform
Want more direct bookings, lower costs, and happy customers? No problem. At TrustYou, we make this possible. We’re here to help you turn your data into insights that help you grow your business.
Who We Are
TrustYou is an AI-first, global hospitality platform. With a multicultural team of over a hundred people and a passion for innovation, we’re on a mission to help companies grow by achieving customer excellence. At TrustYou, our culture continually evolves and is shaped by the people who work here. Every team member has a unique voice that contributes to our clients’ success. We breathe an open feedback culture, focusing on continuous improvement and customer excellence. We test, we learn, we improve.
The Complete Hospitality AI Solution
Since 2008, hospitality brands from around the world have used TrustYou to transform guest feedback, customer data, and automated interactions into revenue-generating opportunities. Our products will enable you to make your guests happier, increase your customer lifetime value and save unnecessary costs.
- Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
- Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
- AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Our Journey, Through the Eyes of Our Founder & CEO
15 years ago, I had a crazy idea: What if hotels actually knew what guests were saying about them—and could do something about it?
Back then, guest reviews were scattered across the internet like confetti at a New Year’s Eve party. Reputation management was more guesswork than strategy. We saw the chaos and thought: Hotels deserve better. So, we built a way to collect, analyze, and turn feedback into real, actionable insights.
Fast forward to today: Hospitality has changed dramatically. Data is everywhere. Guest expectations are sky-high. And let’s be honest—manual processes? As outdated as sending booking confirmations by fax. Hotels need smarter tools to keep up.
That’s why we evolved. TrustYou isn’t just about feedback anymore. We became the world’s #1 hospitality AI platform. Helping hotels listen is great, but helping them engage guests, optimize operations, and drive revenue?
That’s the real game-changer.
We Help You Make Customers Happy
At TrustYou our values shape our working environment, our team, and our business relationships. We deeply believe that happy customers are the foundation for every business success. We strive for customer excellence and live and breathe an open feedback culture. Our team is our asset and our teamwork and collaboration foster the best results. We test, we learn, we improve. Every team member has a unique voice that is heard and contributes to TrustYou’s and our partners’ success.
Our Story
Since 2008, TrustYou has been pioneering customer feedback solutions in hospitality. We were the first to collect reviews from across the web, combining them with own survey data to deliver actionable insights to the hospitality industry in the form of online reputation management. Fast forward, we have re-invented the technology approach one again with the first true native Customer Data Platform (CDP) as well as chatAI. Our three platforms now collectively aggregate public and private customer data for 1m+ accommodations worldwide, 100k partners are trusting our services in more than 100 countries.
Executive Team
Benjamin Jost, Co-Founder & Chief Executive Officer
Ben started TrustYou with a simple idea: Making user-generated feedback accessible and understandable. He leads TrustYou with passion, innovative ideas and an open mind to activate the full potential of the customer experience platform, the team and its leadership. Before TrustYou, he was busy being an aspiring soccer player, getting his Master of Science in Electrical and Information Technologies and starting out in Venture Capital and in Corporate M&A in the renewable energy sector.
Dr. Nikolai Visnjic, Chief Financial Officer
Nikolai always had a passion for numbers, economics, venture capital and private equity. So much, that he even decided to dedicate his PHD thesis to these topics. At TrustYou, he oversees all finances, analyses, planning and budgets. Prior to being a CFO, he started out as analyst and took on leading positions at investment groups and consultancies. To balance out his desk time, he takes his motocross bike and tackles high hills, dirty ponds and rough tracks.
Roland Guelle, Chief Technical Officer
Roland lives and breathes technology. In various CTO positions, he has built and led companies such as Avenga and Sevenval with remarkable success. His professional focus is not only on technical concepts and architectures, but also on building and optimising software organisation, methodologies and technologies. In his spare time, he enjoys creating things with a visible result, spending time with his family or – to keep it a bit nerdy – installing Linux on systems that were not made for it.
