The following product specific pricing and usage conditions apply to the provision of Live Messaging Services by TrustYou to your company.
WhatsApp Business Account Monthly Maintenance Fees
Monthly Maintenance | 19.00 USD/EUR/GBP* | 2280.00 JPY* |
* The currency of the subscription fees in the Order Form applies to WhatsApp Monthly Maintenance Fee.
Consumption Costs (per WhatsApp standard message sent)
Outbound Session Message | 0.01 USD/EUR/GBP* | 1.20 JPY* |
* The currency of the subscription fees in the Order Form applies to consumption costs.
In order to use Live Messaging Channels (e.g. SMS, WhatsApp), the Client is required to prepay an agreed amount to cover consumption costs and monthly maintenance fees of the Live Messaging Channels (prepaid amount hereinafter the “Wallet Amount”). The following terms apply to the Wallet functionality:
If the use of the Live Messaging Services is technically or legally restricted or not possible in certain countries or regions due to governmental or administrative measures or regulations, TrustYou cannot be held liable for this and this shall have no effect on the fees agreed and payable.
Consumption Costs (per WhatsApp standard message sent)
Country of Property | Price/SMS sent USD/EUR/GBP* |
---|---|
Afghanistan | 0.12 |
Albania | 0.10 |
Algeria | 0.12 |
American Samoa | 0.14 |
Andorra | 0.12 |
Angola | 0.07 |
Anguilla | 0.06 |
Antigua and Barbuda | 0.06 |
Argentina | 0.08 |
Armenia | 0.10 |
Aruba | 0.06 |
Australia | 0.07 |
Austria | 0.11 |
Azerbaijan | 0.15 |
Bahamas | 0.06 |
Bahrain | 0.06 |
Bangladesh | 0.12 |
Barbados | 0.05 |
Belarus | 0.15 |
Belgium | 0.12 |
Belize | 0.05 |
Benin | 0.07 |
Bermuda | 0.05 |
Bhutan | 0.12 |
Bolivia | 0.08 |
Bosnia and Herzegovina | 0.10 |
Botswana | 0.11 |
Brazil | 0.07 |
Brunei | 0.03 |
Bulgaria | 0.12 |
Burkina Faso | 0.05 |
Burundi | 0.10 |
Cambodia | 0.09 |
Cameroon | 0.11 |
Canada | 0.03 |
Cape Verde | 0.09 |
Cayman Islands | 0.06 |
Central African Republic | 0.03 |
Chad | 0.10 |
Chile | 0.07 |
China | 0.04 |
Colombia | 0.06 |
Comoros | 0.04 |
Cook Islands | 0.04 |
Costa Rica | 0.05 |
Croatia | 0.06 |
Cuba | 0.10 |
Cyprus | 0.10 |
Czech Republic | 0.07 |
Denmark | 0.04 |
Djibouti | 0.12 |
Dominica | 0.06 |
Dominican Republic | 0.07 |
Democratic Republic of the Congo | 0.08 |
East Timor | 0.12 |
Ecuador | 0.09 |
Egypt | 0.10 |
El Salvador | 0.06 |
Equatorial Guinea | 0.06 |
Eritrea | 0.12 |
Estonia | 0.11 |
Ethiopia | 0.10 |
Falkland Islands | 0.09 |
Faroe Islands | 0.03 |
Fiji | 0.08 |
Finland | 0.10 |
France | 0.09 |
French Guiana | 0.18 |
French Polynesia | 0.20 |
Gabon | 0.12 |
Gambia | 0.04 |
Georgia | 0.12 |
Germany | 0.10 |
Ghana | 0.08 |
Gibraltar | 0.04 |
Greece | 0.07 |
Greenland | 0.05 |
Grenada | 0.07 |
Guadeloupe | 0.11 |
Guam | 0.09 |
Guatemala | 0.06 |
Guernsey | 0.04 |
Guinea | 0.11 |
Guinea-Bissau | 0.14 |
Guyana | 0.06 |
Haiti | 0.08 |
Honduras | 0.06 |
Hong Kong | 0.06 |
Hungary | 0.10 |
Iceland | 0.07 |
India | 0.03 |
Indonesia | 0.08 |
Iran | 0.06 |
Iraq | 0.09 |
Ireland | 0.09 |
Israel | 0.06 |
Italy | 0.11 |
Ivory Coast | 0.12 |
Jamaica | 0.06 |
Japan | 0.10 |
Jersey | 0.05 |
Jordan | 0.13 |
Kazakhstan | 0.13 |
Kenya | 0.07 |
Kiribati | 0.10 |
Kosovo | 0.11 |
Kuwait | 0.10 |
Kyrgyzstan | 0.13 |
Laos | 0.07 |
Latvia | 0.08 |
Lebanon | 0.07 |
Lesotho | 0.10 |
Liberia | 0.09 |
Libya | 0.12 |
Liechtenstein | 0.04 |
Lithuania | 0.07 |
Luxembourg | 0.08 |
Macau | 0.05 |
Macedonia | 0.09 |
Madagascar | 0.07 |
Malawi | 0.10 |
Malaysia | 0.06 |
Maldives | 0.05 |
Mali | 0.11 |
Malta | 0.06 |
Marshall Islands | 0.14 |
Martinique | 0.12 |
Mauritania | 0.11 |
Mauritius | 0.08 |
Mexico | 0.06 |
Micronesia | 0.09 |
Moldova | 0.07 |
Monaco | 0.18 |
Mongolia | 0.08 |
Montenegro | 0.06 |
Montserrat | 0.06 |
Morocco | 0.09 |
Mozambique | 0.05 |
Myanmar | 0.10 |
Namibia | 0.06 |
Nepal | 0.12 |
Netherlands | 0.11 |
Netherlands Antilles | 0.06 |
New Caledonia | 0.16 |
New Zealand | 0.12 |
Nicaragua | 0.07 |
Nigeria | 0.11 |
Niger | 0.08 |
Niue | 0.02 |
Norfolk Island | 0.04 |
Northern Mariana Islands | 0.06 |
Norway | 0.08 |
Oman | 0.07 |
Pakistan | 0.07 |
Palau | 0.11 |
Palestinian Territory | 0.14 |
Panama | 0.07 |
Papua New Guinea | 0.06 |
Paraguay | 0.06 |
Peru | 0.06 |
Philippines | 0.05 |
Poland | 0.06 |
Portugal | 0.07 |
Puerto Rico | 0.05 |
Qatar | 0.08 |
Republic of Congo | 0.06 |
Reunion | 0.19 |
Romania | 0.09 |
Russia | 0.07 |
Rwanda | 0.06 |
Samoa | 0.06 |
San Marino | 0.10 |
Sao Tome and Principe | 0.11 |
Saudi Arabia | 0.06 |
Senegal | 0.08 |
Serbia | 0.06 |
Seychelles | 0.07 |
Sierra Leone | 0.05 |
Singapore | 0.06 |
Slovakia | 0.09 |
Slovenia | 0.08 |
Solomon Islands | 0.10 |
Somalia | 0.12 |
South Africa | 0.04 |
South Korea | 0.06 |
South Sudan | 0.07 |
Spain | 0.10 |
Sri Lanka | 0.10 |
St Kitts and Nevis | 0.08 |
St Lucia | 0.06 |
St Pierre and Miquelon | 0.14 |
St Vincent Grenadines | 0.07 |
Sudan | 0.09 |
Suriname | 0.04 |
Swaziland | 0.08 |
Sweden | 0.08 |
Switzerland | 0.08 |
Syria | 0.15 |
Taiwan | 0.07 |
Tajikistan | 0.14 |
Tanzania | 0.10 |
Thailand | 0.05 |
Togo | 0.07 |
Tonga | 0.07 |
Trinidad and Tobago | 0.05 |
Tunisia | 0.12 |
Turkey | 0.05 |
Turkmenistan | 0.12 |
Turks and Caicos Islands | 0.06 |
Tuvalu | 0.12 |
Uganda | 0.09 |
Ukraine | 0.10 |
United Arab Emirates | 0.05 |
United Kingdom | 0.06 |
United States | 0.02 |
Uruguay | 0.09 |
Uzbekistan | 0.13 |
Vanuatu | 0.08 |
Venezuela | 0.06 |
Vietnam | 0.08 |
Wallis and Futuna | 0.13 |
Yemen | 0.11 |
Zambia | 0.11 |
Zimbabwe | 0.06 |
* Currency in the Order Form applies.
The phone number maintenance fees are dedicated to cover the purchase and use of a dedicated mobile phone number. This also includes the forwarding of calls to your main phone number if desired. The prices and availability of phone numbers are dependent on our provider and therefore subject to changes.
Country | Price/Month in USD/EUR/GBP* |
---|---|
Australia | 6.00 |
Austria | 6.00 |
Belgium | 1.00 |
Canada | 1.00 |
Chile | 10.00 |
Czech Republic | 12.00 |
Estonia | 3.00 |
France | 2.00 |
Germany | 5.00 |
Hong Kong | 15.00 |
Hungary | 33.00 |
Israel | 14.00 |
Italy | 23.00 |
Mexico | 13.50 |
Netherlands | 4.00 |
Norway | 12.00 |
Poland | 3.00 |
Portugal | 12.00 |
South Africa | 4.00 |
Spain | 1.00 |
Sweden | 2.00 |
Switzerland | 7.00 |
United Kingdom** | 1.00 |
United States | 2.00 |
* The currency of the subscription fees in the Order Form applies to Monthly Maintenance Fees Mobile Phone Numbers.
** If no local or toll free phone number can be purchased, a phone number from United Kingdom will be assigned by default
The provision of messaging services by TrustYou using the WhatsApp service is governed by the following terms and conditions. This Addendum enters into force upon the date of signing of the Contract to use TrustYou products and services.
Schedule 1: Minimum end user terms and conditions
Part A. General Terms
The following terms and conditions are incorporated to the Agreement:
TrustYou is entitled to suspend provision of the Services at any time in the event that (i) TrustYou is entitled to terminate the Agreement; (ii) TrustYou or its suppliers are required to comply with an order or regulation of a competent authority; (iii) TrustYou has reasonable grounds to believe that Partner or one of its end users is in material breach of the Agreement; (iv) suspension is required for upgrade or maintenance reasons in which case TrustYou will attempt to give Partner reasonable notice; (v) the services of a relevant operator are suspended; (vi) any payment due to TrustYou are outstanding; or (vii) there exists the possibility of Unauthorised Usage or an infringement of the Special Partner Obligations or the WhatsApp Terms.
In addition to the General Terms above the following special terms and conditions relating to the use of the WhatsApp Business Solution (“WhatsApp T&Cs”) shall apply. These WhatsApp T&Cs prevail over other terms and conditions in the Agreement in the event of conflict.
This Schedule only applies if Services provided hereunder originate or terminate in the United States of America.