Travelers Comments Dictate Top Hotels in NY, LA, Chicago, Houston & Philly

by December 10, 2012 5:44 pm In The News

Travelers Comments Dictate Top Hotels in

NY, LA, Chicago, Houston & Philly


TrustYou Tracked Online Reviews Across More than 200 sites to

Determine Best Luxury & Mid-Scale Hotel Picks in Top US Cities


DALLAS – December 10, 2012 – It’s that time of the year where people are resolving to travel more.  Where to stay is the question. After analyzing nearly 300,000 online reviews and comments spanning over 200 sites worldwide, TrustYou has come up with the top ten hotels, in two pricing categories, across five major US cities based on travelers’ online comments,* which is this case were many compliments.


TrustYou, an online reputation management market leader for the hospitality industry, divided the top hotels in each city into two categories, luxury/upper upscale (defined as four or five stars) and mid-scale accommodations (typically three stars).  Top-notch comments that helped to catapult these properties into this prime positioning included: hotel is spotless, comfortable bed, professional staff, free Internet, bar is sensational, “I felt special” and more. The top hotels in each city and category are:


New York City

Hotel Elysee (luxury)

Chelsea Lodge (mid-scale)


Los Angeles

Four Seasons at Beverly Hills (luxury)

Elan Hotel (mid-scale)


Waldorf Astoria (luxury)

Springhill Suites Downtown River North Chicago (mid-scale)



Hotel Icon (luxury)

Crowne Plaza Sugar Land Suites (mid-scale)



The Rittenhouse Hotel (luxury)

Burbridge St. B&B (mid-scale)


The scores are based on the property’s TrustScore, the industry’s first independent ranking that represents all online opinions being voiced by consumers around the world.  Properties must have at least 20 reviews from a minimum of two sources to have a TrustScore computed for them.  Over 400,000 hotels worldwide are tracked.


For the expanded list of top hotels in these leading US cities visit here.  To check out the TrustScore of one of your favorite hotels go to and enter the hotel name on the homepage.


About TrustYou
Since 2008, TrustYou has set the standard for reputation management with solutions for hospitality-industry businesses to analyze online reviews, tweets and posts across the social web, to gather trusted reviews directly from its customers, and to use the authentic conversations to successfully market online reputations.

TrustYou’s monitoring dashboards capture sentiment and opinions from millions of comments in one easy-to-view place from sources like Tripadvisor, Facebook, Google+, Twitter, Yelp and more across 23 different languages. In addition, TrustYou provides free online customer satisfaction surveys and marketing tools for all hotels.  TrustYou's international team hails from 23 countries and speaks more than 20 different languages. The company already has more than 12,000 customers in 60 countries and monitors over 400,000 hotels, provide an extensive base for competitive analysis.  TrustYou’s clients include individual hotels, independent boutique chains, destinations and major global brands such as Accor, Marriott, Starwood, Hard Rock Cafes and Best Western Hotels. The company’s partnerships span an impressive variety of organizations; from tech companies like Google, Trust and Micros, to destination-specific alignment with Germany and Switzerland to develop the countries’ official star-rating systems for hotels. TrustYou’s headquarters are in Dallas, USA and Munich, Germany, with further representatives in the U.K., the Netherlands, France, Central Europe, Asia and Australia. To learn more about TrustYou visit

*Comments/scores reflective of data from December 7, 2012.

©2012 TrustYou, All rights reserved.