TrustYou and Impala Collaboration Enables Seamless Guest Data Exchange between Hotels and their PMSs

by November 4, 2019 2:08 pm Pressemitteilungen

Munich, 4 November 2019  - TrustYou announced today its new collaboration with Impala, the platform delivering real-time hotel data to the hospitality industry. Through this new partnership, TrustYou is bringing its award-winning feedback platform closer to other essential hotel systems, with the aid of Impala’s universal API. With connectivity and smart integrations being crucial in today’s tech-led hospitality industry, TrustYou continuously facilitates the day-to-day operations of hoteliers and the efficiency of their tech stack. 

Modern hoteliers need to be able to juggle multiple software solutions, each of them with their own specification and integration processes. These usually take months, and a considerable amount of manual effort. TrustYou’s Guest Survey and Messaging solutions will enable seamless connections with multiple hotel PMSs, powered by Impala’s technology. This translates into a faster and smoother integration process and automated data exchange between systems. For hoteliers, the new partnership between TrustYou and Impala means less time and effort spent on the integration between systems and the transfer of guest data. The valuable insights provided by guest surveys sent at exactly the right time and efficient communication between the hotel and their guests results in richer guest profiles, more upsell opportunities, and enhanced guest loyalty. 

Michael Menzel, TrustYou’s SVP of Strategic Partnerships, said, “We chose to work with Impala to connect our platform to other necessary hotel systems, with the ultimate goal of making things easier for our clients. We understand that managing software on a daily basis can sometimes be overwhelming and valuable data can be lost in the process. Our partnership with Impala will ensure that hoteliers get the best solutions with the least amount of effort and are able to store and leverage valuable guest information. We are confident that Impala will facilitate the exchange of that data and we trust that their rapid, modern, and secure API solutions will contribute to a better experience, both for hoteliers and their guests.”

Impala currently supports hotels running on Oracle Opera, Protel, Fidelio Suite8, Infor HMS, Guestline, Mews, Clock PMS, with more being released in the near future. 

Caspar Mould, Impala’s Vendor Partnerships Director, said ”We are delighted to be working with one of the leading guest feedback platforms in the hospitality industry. Having TrustYou’s product now powered by Impala makes it easier and more secure for hotels to leverage their own data. We are looking forward to partnering with TrustYou and enabling their thousands of hotel customers to get the most value out of the TrustYou product.”


Über TrustYou 

Mit TrustYou können Unternehmen Ihren Kunden besser zuhören. Die Plattform ermöglicht es, deren Meinungen einfach und effizient zu analysieren und das Feedback umzusetzen. Die Plattform hilft dabei, das Potenzial von Gäste-Feedback auszuschöpfen und unterstützt bei Folgendem: 

  • Korrektes Verständnis sämtlicher Bewertungen im gesamten Netz als Grundlage für bessere Geschäftsentscheidungen.
  • Veröffentlichung von Hotelbewertungen auf der Website und Google sowie die Option, Buchungen über positives Feedback zu beeinflussen.
  • Eine Vielzahl an Möglichkeiten, um die Bedürfnisse von Gästen in Erfahrung zu bringen und darauf zu reagieren.

TrustYou ermöglicht Unternehmen, Vertrauen aufzubauen, bessere Entscheidungen zu treffen und letztlich mehr Gäste zu gewinnen. 

Weitere Informationen zu TrustYou und der Gästefeedback-Plattform finden Sie unter




Katharina Heitmann

+ 49 89 55 27 35 - 116


About Impala

Impala makes accessing hotel data as easy as taking payments with Stripe. Using a universal and well-documented JSON API, Impala makes accessing this data incredibly easy by equipping hotels with technology that securely connects to the hotel’s central database. The data collected is then normalised and made available to the hotel’s technology partners via Impala’s universal API. 

With hotels on six continents and more than 1000 technology companies signed up, their mission is to become the de-facto connection method for technology companies within a hotel.

For more information on Impala, please visit