Press Releases

TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews

by May 16, 2017 9:27 am Press Releases

Munich, 16 May 2017 – Pursuing the joint goal of facilitating the hotelier’s everyday business and enhancing bookings, TrustYou, the world’s largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems’ users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are automatically sent to the guest after their stay. Proactively sending out guest surveys helps hotels to increase the volume of positive reviews*, which leads… read more »

TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales

by May 8, 2017 9:54 am Press Releases

Munich, May 8 2017 -  TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou’s business development and account management strategy, working to increase market share and reach with major hotels across the U.S. “TrustYou is committed to investing in our team as more hotels recognize the value  of actionable insights and positive marketing effects offered by our data and the reach of our guest feedback platform,” said Benjamin Jost, CEO and co-founder of TrustYou. “Jennifer has a wealth of sales expertise and… read more »

IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership

by May 2, 2017 1:37 pm Press Releases

Using the TrustYou Stars Lite post-stay feedback tool, independent hoteliers can improve their online ratings and drive bookings by collecting and marketing positive reviews Munich and Phoenix – May 2, 2017 – IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels and alternative lodging, today announced an agreement with TrustYou, the world’s largest guest feedback platform, to bring guest feedback management via its platform to IBC customers. Through this integration, independent hotels and soft brands using the proprietary IBC hotel management platform will have free access to the TrustYou Stars Lite platform that captures and markets… read more »

TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital

by April 18, 2017 8:16 am Press Releases

Munich, 18 April 2017 – The world’s largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou’s guest feedback platform and all of its features are now seamlessly included into the “5 Stages of Digital Success” program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou will assist hotels to: actively manage their reputation; optimize… read more »

Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

by March 16, 2017 9:00 am Press Releases

Munich, 16 March 2017 – TrustYou , provider of the world’s largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts. Since the beginning of February, the Singapore-based hospitality company, which operates more than 30 hotels, resorts and serviced suites with over 12,000 rooms in Asia, Australia and North America, has used TrustYou’s platform to analyze, manage and solicit guest reviews through easy-to-use dashboards. TrustYou collects and examines more than three million… read more »

TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

by February 20, 2017 12:58 pm Press Releases

TrustScores and Meta-Reviews to be Integrated into TRIPBAM Technology to Support Its Hotel Shopping Service Munich, 20 February 2017 - TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world’s largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta-Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and… read more »

Hotel v destination – what matters more to guests looking for romance?

by February 8, 2017 10:09 am Press Releases

Singapore, Munich, 8 February, 2017 - Wego.com, the leading travel search site in the Asia Pacific and Middle East, along with its guest review data partner, TrustYou, reveals which country’s hotels rate highest with guests for romance, leading up to Valentine’s Day. “There were some interesting trends that came to light while analysing the TrustYou data from guest reviews for romantic hotels in a variety of locations,” said Anna Trushkina, Director, Hotels Commercial for Wego. “Some destinations are intrinsically linked to romance by association with their beautiful surroundings - destinations like Bali, the Thai islands and country or coastal properties… read more »

TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors

by January 25, 2017 9:48 am Press Releases

++ Review Score Second Most Important Factor Affecting the Booking Decision After a Hotel’s Rate ++ Majority Eliminated Hotels Below A Three-Star-Rating When Choosing The Hotel ++ Munich, 25 January 2017 - TrustYou, the world’s largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler’s search for accommodation and evaluation of offers, which play a pivotal role leading to the eventual decision to book.… read more »