Author Archives for Nicholas Scott Johnson

[Infographic]: An Analysis of Hotel Guest Conversations

by November 21, 2016 3:46 pm Leave a comment
Engagement is on the rise between hotel staff and guests through messaging services as conversations increasingly move digital and mobile. Recording these conversations opens the door to further insight into the guest journey by analyzing their sentiment to unveil communication attitudes and behaviors. How to Utilize Real-Time Messaging to Monitor Guest Read More