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Getting feedback on site is crucial to issue resolution, but current communication methods with guests are fragmented.
Direct messaging that allows for easy two-way communication between hotel and guests.
Engage with guests via text (SMS), Facebook Messenger, and email in order to more effectively keep guests informed and save time.
Ask for feedback while guests are on site in order to correct issues quickly and avoid negative reviews later on.
TrustYou Messaging uses popular communication methods convenient for your guests; there is no app download required for guests. Staff can easily respond from a single, shared inbox.
Increase guest survey response rates by requesting feedback via text message, with open rates as high as 98%. TrustYou Stars seamlessly integrates with Messaging and encourages more positive reviews.