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Weekly Roundup #29: Travel, Tech and Social Media

durch Juli 21, 2017 12:50 pm Leave a comment

Week 29/2017 Happy Friday, everyone and welcome to the Weekly Roundup! Hopefully you had a great, productive week. As usual, we prepared for you the most important news and stories from hospitality, so you could go through a quick recap before you head into the weekend. Enjoy the read and in case you do not follow us on social media yet, here’s where you can find us: Facebook, Twitter, LinkedIn, Google+ and Instagram! Have an amazing weekend! Industry News Elite Hospitality Group Improves Operations and Scores with TrustYou’s Guest Feedback Platform: This week we released a brand new case study,… Lesen Sie mehr »

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The Hotel Guest’s On-Site Experience – Communicating With The Guest

durch Juli 17, 2017 5:55 am , , Leave a comment

When working in hospitality, and especially when managing a hotel, you quickly learn about the guest journey and what it implies. You probably know by now that there are three main phases that a traveler always goes through: the search and booking process, the actual stay on-site, and their post-stay impressions, which are sometimes translated into formal feedback through hotel reviews.   Since we have previously focused on the first stage, the decision making factors that influence the booking and the booking behaviours, it is now time to discuss the on-site experience and how can hoteliers make the most of… Lesen Sie mehr »

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Weekly Roundup #28: Travel, Tech and Social Media

durch Juli 14, 2017 10:01 am Leave a comment

Week 28/2017 Greetings, once again and happy Friday! It’s great to have you back for our Weekly Roundup. You can find here this week’s most important and interesting news and stories from our favourite industry, travel! So read away, we hope you enjoy it! Also, don’t forget to follow us on social media, if you want to get more news and insights into your feed. We are on Facebook, Twitter, LinkedIn, Google+ and Instagram! Until next week, have a fabulous weekend! Industry News Kayak and Amazon Echo now offer voice-powered hotel booking: Our client Kayak is the first online travel… Lesen Sie mehr »

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Weekly Roundup #27: Travel, Tech and Social Media

durch Juli 7, 2017 8:16 am Leave a comment

Week 27/2017 Hello everyone! It’s good to have you back for another Weekly Roundup! As always, you can count on us to put together the most interesting hospitality news of this week and we can only say that it’s been an exciting one for us. We hope you enjoy the read and, for a daily dose of news and stories, don’t forget to follow our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram! Until next week, have a fantastic weekend! Industry News TrustYou and DEHOGA Bayern presented the “Award of Excellence” to the best rated hotels in Bavaria: Together… Lesen Sie mehr »

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Weekly Roundup #26: Travel, Tech and Social Media

durch Juni 30, 2017 4:57 am Leave a comment

Week 26/2017 Another week has quickly gone by, so we welcome you to our Weekly Roundup once again! We gathered the most recent and interesting news and stories regarding travel and hospitality, so make sure to take a look. We hope you enjoy the read. Don’t forget to come back next Friday, for another roundup and until then, have an amazing, sunny weekend! Industry News TrustYou strengthens its market presence in France and Belgium with Balladins Hotels cooperation: We’re excited to announce that this week, a new collaboration was born between us and Balladins Hotels. Our latest partnership will bring… Lesen Sie mehr »

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What Comes After Millennials – Is Your Hotel Ready For Gen Z?

durch Juni 27, 2017 12:16 pm , Leave a comment

It’s safe to assume that, in the last few years, the word “millennials” became a staple in everyone’s vocabulary. Especially when it comes to hospitality and travel, gen Y, as they are also called, is still a pretty hot topic.  Accommodations all over the world are striving to change and adapt, in order to fit the needs and expectations of millennials. After all, they are the largest cohort in history. But, as a wise man once said, the only constant in life is change, so it should come as no surprise that millennials are already becoming a thing of the… Lesen Sie mehr »

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Weekly Roundup #25: Travel, Tech and Social Media

durch Juni 23, 2017 12:31 pm Leave a comment

Week 25/2017 Happy Friday, dear readers! Welcome back to our blog, for another Weekly Roundup! Let’s not waste any time before we head into the beautiful, summer weekend and go through a quick recap of this week’s news and stories. We hope you enjoy the read and, if you want a daily dose of news and stories, we recommend checking out our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram! See you next Friday, have an amazing weekend! Industry News Booking.com expected to resume activities in Turkey: After being banned from Turkey at the end of March, with the… Lesen Sie mehr »

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How to Achieve Organizational Change through Customer Feedback

durch Juni 20, 2017 8:01 pm Leave a comment

Organizational change CAN be achieved through customer feedback, that is why hotels must look into ways to collect information from your guests. Everyone who stays in your hotel should be presented with ways that enable him or her to give feedback, because the feedback you received helps to improve the customer experience. This article will take you through the entire process of asking for feedback. It will teach you many useful things that will prove to be efficient now and in the future. #1: Encourage Customer Feedback A guest experience survey is something you give to each one of your customers. It… Lesen Sie mehr »

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Weekly Roundup #24: Travel, Tech and Social Media

durch Juni 16, 2017 9:33 am Leave a comment

Week 24/2017 Happy Friday, everyone! You know why you’re here: our Weekly Roundup is the perfect way of ending the week and here you can get your fresh dose of news and stories from the hospitality industry. As usual, we have selected the best and most interesting ones, so make sure to take a look and enjoy the read! Until next week, we wish you a great, sunny weekend! Industry News Our company was acquired by Recruit, the Leading Japanese Internet and Media Group: Let’s start with that piece of news that was the most relevant and exciting for us… Lesen Sie mehr »

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Weekly Roundup #23: Travel, Tech and Social Media

durch Juni 9, 2017 10:16 am Leave a comment

Week 23/2017 Hello once again and happy Friday! Welcome to a brand new Weekly Roundup! As usual, we gathered the most interesting news and stories that were published this week, so feel free to take a look, scan the headlines and go through the extended articles. We hope you enjoy the read and we’ll see you again next week, same place, same time. Until then, if you want to get daily updates and insights, you can follow our social media accounts: we are on Facebook, Twitter, LinkedIn, Google+ and Instagram! Have a lovely weekend! Industry News Sofitel Dubai Wafi to… Lesen Sie mehr »

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Weekly Roundup #22: Travel, Tech and Social Media

durch Juni 2, 2017 9:39 am Leave a comment

Week 22/2017 Hello, fellow readers and happy Friday! Once again, we welcome you to our Weekly Roundup! You know why you’re here: you can take a look at the most important and interesting news that have surfaced the media this week and go through a quick recap before you wander off into the weekend! So enjoy the read and we’ll see you next Friday! Industry News Booking.com hopes to soon list private rooms across Japan: It seems that Booking.com is hoping to book a spot in listing private lodging available for travelers across Japan. Gillian Tans, chief executive officer of… Lesen Sie mehr »

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APIs and how to use them to increase bookings

durch Mai 17, 2017 3:32 pm Leave a comment

Property management, customer relationship management, revenue management, reputation management, bookings management...software. These different kinds of software solutions all help hotels to guarantee a flawless booking experience, a pleasant on-site stay, and a positive online rating. Hundreds of established companies, as well as new start-ups, facilitate the hotel-guest-relations and want to become a part of a hotel’s tech stack. The ones that are most effective understand the technological requirements in a hotel ecosystem, and are using APIs to seamlessly connect their offerings to the day-to-day operations of their hotel partners. So how can hotels utilize these API connections to work more… Lesen Sie mehr »

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Weekly Roundup #13: Travel, Tech, and Social Media

durch März 31, 2017 8:47 am Leave a comment

Week 13/2017 Greetings, fellow readers! Another Friday means another Weekly Roundup, so welcome back to our blog! As usual, you can find here this week’s most important and interesting news from the hospitality industry and also, stories and post about trends and technology. Take a look at our recap and enjoy! Have a wonderful weekend and don’t forget to stay tuned for the next Weekly Roundup! Industry News AccorHotels to purchase Potel & Chatbot: It was announced this week that AccorHotels, the management of Potel & Chatbot and Edmond de Rothschild Investment Partners have entered into exclusive negotiations to acquire… Lesen Sie mehr »

[Infografik] Online-Buchungstrends: Das Verhalten von Reisenden bei der Hotelsuche

durch März 30, 2017 9:26 am , Leave a comment

Wenn es um die Hotelbuchung geht, ist es relativ schwierig, das Verhalten von Reisenden genau vorherzusagen. Die dazu veröffentlichten Studien gehen aber oft aus Zeitmangel an einem vorüber. Deshalb haben wir unsere neueste Verbraucherstudie in eine übersichtliche Infografik verpackt, die die wichtigsten Fakten enthält, wie: 86% der Reisenden entscheiden sich verglichen mit anderen Unterkunftsmöglichkeiten für Hotels 81% der Reisenden bevorzugen Google auf ihrer Suche nach der passenden Unterkunft 88% sortieren Hotels mit schlechten Bewertungsnoten aus   Aus dieser Studie über das Verhalten von Reisenden lässt sich folgendes schlussfolgern: (1) Hotels sollten auf Google und Google Maps präsent sein, (2) Hoteliers… Lesen Sie mehr »

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5 Do’s and Don’ts of Direct Messaging Your Guests

durch Februar 21, 2017 10:00 am , , , Leave a comment

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do it: ask someone out (I mean, direct message your guests – you’ll have to read part one to understand the dating references in this piece). Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be… Lesen Sie mehr »

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5 Reasons Not to Be Afraid of Direct Messaging Your Guests

durch Februar 14, 2017 10:00 am , Leave a comment

Welcome to part 1 of our Direct Messaging blog series!   The Valentine’s Day pressure is real. Ask anyone in a relationship and they’ll tell you that the holiday of love can induce anxiety, sleepless nights and an urgent need to run to the drug store and get some Pepto Bismol. Then you factor in being single and this holiday ends up being the worst thing that Hallmark ever created. But that’s not why you’re still reading this. You’re still reading because direct messaging your potential guests is pretty similar to dating. And just like you shouldn’t be afraid of… Lesen Sie mehr »

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5 Things Every Hotel Website Should Feature for a Better UX

durch Januar 31, 2017 10:00 am , Leave a comment

Designing a hotel website is like preparing for a first date – you don’t get a second chance to make an impression. While us ladies may take hours to get ready for a date (the hair, the nails, the outfit, and everything else), many guys just literally roll out of bed. Or they claim they don’t, but that’s what it looks like, from their disheveled shirt to their scruffy beard and mismatched socks. You may try to give the guy a fair shot, but he’s already bet the odds against him when he shows up looking like that. I don’t want… Lesen Sie mehr »

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Motel One erfüllt Erwartungen der Gäste durch proaktiv eingeholte Bewertungen mittels Fragebögen

durch Januar 19, 2017 4:29 pm , , Leave a comment

Fragebögen nach dem Hotelaufenthalt sind einer der effektivsten Wege, Feedback zu erhalten und der einfachste Weg, direkte Einblicke in die Erfahrungen der Gäste bekommen.* Anfang 2016 sammelte TrustYou Daten von über 4 Millionen Bewertungen und festgestellt, dass fast die Hälfte aller Hotelbewertungen von den Hotels selbst angefordert werden.   Nachstehend die Aufschlüsselung: 44% - Von den Hotels gesammelte Fragebögen 41% - Online-Reiseagenturen 15% - Reise-Webseiten und Soziale Medien   Motel One nutzt TrustYous Gästefeedback-Plattform und Fragebogensoftware seit 2013. Sie wollten unter Beweis stellen, dass sich ein kostengünstiges, einzigartiges und gleichbleibendes Hotelerlebnis auszahlen kann. Dieses Konzept hat sich bewährt, indem sie… Lesen Sie mehr »

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2016 Year in Review: Looking Back at TrustYou’s Best Year Yet!

durch Januar 17, 2017 9:17 am Leave a comment

As we shake off the holidays and kick start a new year, we’re excited to look back at some of the highlights from the past 12 months and take a quick peek ahead at the trends 2017 will bring! From welcoming new partners and investing in employees to better support our growing client list, to launching dozens of new, much anticipated, features and three new products that made our platform even more powerful, it’s been a busy year!   Here’s a quick snapshot of some of our proudest moments:   2016 was a year of growth and innovation. We took… Lesen Sie mehr »

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2017 Will Be The Year of the Hotel Guest

durch Januar 9, 2017 1:04 am Leave a comment

Hotels will use personalization, engagement, and feedback to enhance the hotel guest experience in 2017   Each year, we at TrustYou get out our Magic 8 Balls and fortune teller caps to see if we can predict the future of the hospitality industry. This year, we see a bright future for hotels and their guests. This prediction unveiled itself without any sort of magic, but rather by consulting with many of the major news publications, plus industry experts and sources. Read ahead to find out what key hospitality trends we expect for 2017.   Personalization Capabilities Improve   From booking details… Lesen Sie mehr »