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The Top 3 Features Hotels Can Leverage in A Guest Feedback Platform

by January 16, 2018 7:00 am Leave a comment

New Year, New Strategy. It has a nice ring to it. But what hotel marketing or hotel operations strategy is right for you, and how can you make sure it’s successful? At TrustYou, we know one thing for certain: guest feedback impacts bookings. From the initial booking, all the way until the guest checks out, guest feedback impacts a guest’s decisions and experiences from start to finish. That’s why a single, online reputation solution isn’t enough to strategically take advantage of everything guest feedback has to offer. Today, hotels need a solution to not only analyze, but also collect, manage,… read more »


Weekly Roundup #2: Travel, Tech and Social Media

by January 12, 2018 2:00 pm Leave a comment

Week 2/2018 Welcome back to our Weekly Roundup, the very first one of 2018! It has been a few weeks since we delivered the news, but we are back in business now and excited about the new year ahead of us. Many things will surely change in hospitality, but one thing will remain the same: every Friday, we’ll continue to make it our mission to present to you the latest and most important hospitality news and stories from the media. So go ahead and take a look at this week’s overview and we’ll talk to you next Friday! Have a… read more »

TrustYou's achievements

2017 Year in Review: A Look Back at Last Year’s Biggest Moments

by January 11, 2018 12:10 pm Leave a comment

If 2016 was amazing, 2017 was one for the record books. From new platform features and updates, to significant customer milestones, ambitious projects and innovative research, 2017 has been another epic year here at TrustYou. So, as we begin a new year, we’d like to take a moment and look back on all the things we’ve learned, experienced, and achieved together in the past 12 months.   See the 2017 Year in Review   The highlight of the year has to be, without a doubt, TrustYou’s acquisition. After carefully searching for a partner in crime, as we like to call… read more »

volara final

Voice Messaging through AI – The Future Of Communication In Hospitality

by January 5, 2018 8:45 am , Leave a comment

Communication has been used by every civilization in the world. From signs and drawings, to the many different methods that we use everyday, it’s been used to exchange information in a meaningful way. With the rise of technology, communication was even more deeply impacted, which is one of the topics that we approach in our previous post: Technology Trends In Travel: What To Expect In 2018. Newer, easier, and more exciting ways of communicating are being developed every day, and we have now reached a point when we can carry a message to any distance, and through a multitude of… read more »


Weekly Roundup #51: Travel, Tech and Social Media

by December 22, 2017 12:23 pm Leave a comment

Week 51/2017 Welcome to another Weekly Roundup, dear readers! It’s been another busy week in hospitality and we made sure to sum it all up for you, so here are a few interesting news and stories. We hope that you enjoy the read, don’t forget to follow our social media accounts (Facebook, Twitter, LinkedIn, Google+ and Instagram!) and we’ll talk to you in 2018! Happy holidays and an amazing New Year from all of us here, at TrustYou! Industry News Google Listings Now Feature Messaging: Did you hear? Travelers can send text messages to hotels directly from their search results.… read more »


Google Listings Now Feature Messaging

by December 20, 2017 2:19 pm Leave a comment

Travelers can send text messages to hotels directly from their search results. Sending a “Message” is the newest call-to-action in Google’s My Business listing on mobile. Not only is this a free opportunity for you to connect with potential guests, but it is a more important new and direct channel for conversion from Google. Logically, when someone searches for a hotel, they are looking for more information of some sort. In a traveler’s search and evaluation stage, easily answering that vital question “Is breakfast included?” could be the difference between getting a direct booking and losing out: especially in today’s… read more »


Weekly Roundup #50: Travel, Tech and Social Media

by December 15, 2017 12:48 pm Leave a comment

Week 50/2017 Greeting, everyone! Another end of the week means another Weekly Roundup on our blog, so make yourself comfortable and enjoy the read! As usual, we gathered the most interesting news and stories that were recently published and summarized them, so you could quickly recap what went on this week in hospitality. Don’t forget to follow our social media accounts (Facebook, Twitter, LinkedIn, Google+ and Instagram!) and, until next Friday, have a wonderful weekend! Industry News Sitecore to give AccorHotels a ‘mobile first’ makeover: The corporate website of our clients from Accor will be overhauled with a new design.… read more »


Weekly Roundup #49: Travel, Tech and Social Media

by December 8, 2017 2:03 pm Leave a comment

Week 49/2017 Happy Friday, fellow readers and welcome back to our blog, for a new Weekly Roundup! Once again, we put together this week’s most interesting news and stories, so that you would have a summarized version of what happened lately in hospitality and travel. We hope you enjoy the read and as usual, we invite you to follow us on our social media accounts, for even more insights - we are on Facebook, Twitter, LinkedIn, Google+ and Instagram! Until the next Weekly Roundup, have an amazing weekend! Industry News Amazon Wants More Hotels Using Alexa Voice-Powered Services: Amazon has… read more »


Attracting Guests For The Holiday Season – DO’s And DONT’s

by December 7, 2017 8:50 am , Leave a comment

‘Tis the season once more! For hoteliers, though, silent nights are usually not an option. The holidays might be the busiest time of the year. Not that that’s a bad thing, on the contrary - it’s your time to shine! You probably already have a marketing strategy in place, specifically for this period, in order to get travelers to book your hotel and also “wow” them in the process. It’s important to acknowledge the huge opportunity that Christmas, Hanukkah and all of the other holidays pose for a hotel’s revenue, since not everyone is driving home for Christmas nowadays. Some… read more »

technology trends

Technology Trends In Travel: What To Expect In 2018

by November 28, 2017 2:37 pm , , Leave a comment

Every day, new and innovative technology is being developed, in order to make hospitality an even more exciting, adventurous and tempting industry. In the 21st century, hoteliers have technology at their fingertips and this gives them a world of possibilities - it’s all about digitalization. Now, it’s all about finding new ways of optimizing the guest journey and making hotels and destinations much more appealing to travelers than they were in the past. Since we are peaking into a brand new year, let’s get some insights into the technology trends that will impact 2018 the most. After all, the key… read more »