Latest Posts

blog-banner-weekly-roundup (1)

Weekly Roundup #12: Travel, Tech and Social Media

by March 24, 2017 11:04 am Leave a comment

Week 12/2017 Welcome everyone to a new Weekly Roundup! Friday is here, spring is taking its course and the news are blooming. This week we gathered every single piece of information that is of interest to us and the travel industry, so make sure to take a look at our headlines. If you are particularly interested in a story, follow the link to the original post and enjoy! Don’t forget to have a great weekend and we’ll meet again next week on our blog, for another roundup! Industry News New sources of Asian investment buying European hotels: Asian capital is… read more »

hotel marketing strategy

5 Tips For Incorporating Reviews Into Your Hotel Marketing Strategy

by March 21, 2017 11:34 am , Leave a comment

In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that guest feedback is the thing that can make or break your hotel marketing strategy. Especially when it comes to hospitality, reviews are something that help or harm the success of your hotel. They also either encourage more bookings or prevent travelers from booking. Excellent, good or not so great, they are all there in the virtual world, representing your hotel’s reputation. The good news is that, once you learn how to manage them, you can use them in your favor… read more »

blog-banner-weekly-roundup (1)

Weekly Roundup #11: Travel, Tech and Social Media

by March 17, 2017 1:32 pm Leave a comment

Week 11/2017 Hello, everyone and Happy Friday to you all! Welcome to a new weekly roundup, for a fresh dose of the most recent and important news and stories! The hospitality business is always busy and exciting and this week was no exception. We are happy to announce new partnerships for our company and to deliver other relevant posts that have surfaced in the travel industry. Take a look at our recap and enjoy! Also, have a great, fun weekend! Industry News New partnerships for TrustYou: This week we stole the spotlight, not only with our 9th anniversary (which we, of… read more »

trustyou

TrustYou Clients Voted on Their 3 Favorite New Features of 2016

by March 14, 2017 10:00 am , Leave a comment

When looking at the TrustYou 2016 Year in Review in more detail, we mentioned that we had a busy year with 11 product updates resulting in 40 new features to make our platform the best in the business! We’ve been busy, but this is just the tip of the iceberg! Our teams are working hard all year long to provide the best possible user experience and to offer the most useful features in the industry. We also want to understand how our clients are using our platform, so we can address their needs in future developments. At the end of each… read more »

blog-banner-weekly-roundup (1)

Weekly Roundup: Travel, Tech and Social Media

by March 10, 2017 12:08 pm Leave a comment

Greetings, everyone and welcome to another Roundup! This week was a rather busy one in our industry, so we recommend that you make yourself comfortable before we get into our recap. As expected, the high point of these last few days was ITB Berlin! Nevertheless, we also gathered other relevant stories, trends and technology news, so enjoy your reading and of course, your weekend! See you next week, for another roundup! Industry News TrustYou Solidifies International Presence Through New Partnerships Around the Globe: For us, this was the best possible way to start this week! We are proud to announce that… read more »

blog-banner-weekly-roundup (1)

Weekly Roundup: Travel, Tech and Social Media

by March 3, 2017 1:27 pm Leave a comment

Hello once again and happy Friday to all of you! Welcome back to this week’s roundup, our overall report of the latest news and relevant posts targeting the hospitality industry. As usual, we have for you a mix of fresh announcements, trends and technology news. If a particular headline catches your attention, don’t be shy, go ahead and read the full story. Have a great weekend and don’t forget to come back for next week’s roundup! Same time, same place. Industry News ASKA Hotel Group sees 9% increase in sales, after using a guest feedback platform And can you guess… read more »

Chatbot

Are Chatbots the Key to Guest Satisfaction?

by March 2, 2017 5:24 pm , Leave a comment

If you ever had to call customer support, regardless of the specialty, you are familiar with the generic robot voice and elevator music at the beginning of the call. “Thank you for calling X. For Y related inquiries, please press 1”. Truth being told, no one can deny the functionality and the value of the chatbots. They help you get past the basic part of your demand, getting you from A to… well, M. But in the end what you really want, the reason why you made the call, is to talk to an actual person. To have a fellow… read more »

blog-banner-weekly-roundup (1)

Weekly Roundup: Travel, Tech and Social Media

by February 24, 2017 9:09 am Leave a comment

Happy Friday, dear readers! We welcome you to our latest Weekly Roundup, in which we have put together the most relevant and interesting news that have surfaced this week in the travel and tourism industry. The media has been scanned and the news have been delivered to you, so enjoy the reading and don’t forget to come back next Friday! Hope you all have a great and fun weekend! Industry News TrustYou and TRIPBAM partnership Of course this week’s highlight could not be other than our newest partnership, for which we are extremely excited. Our products, TrustScores and Meta-Reviews will… read more »

direct messaging

5 Do’s and Don’ts of Direct Messaging Your Guests

by February 21, 2017 10:00 am , , , Leave a comment

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do it: ask someone out (I mean, direct message your guests – you’ll have to read part one to understand the dating references in this piece). Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be… read more »

blog-banner-weekly-roundup (1)

Weekly Roundup: Travel, Tech and Social Media

by February 17, 2017 12:05 pm Leave a comment

Hello everyone and the happiest of Fridays! Welcome back to another Weekly Roundup! This week we are going to dive into the newest stories that caught our attention and a few extended posts, reports and technology updates. The travel industry never sleeps, so we made it our mission to keep an eye on everything. Therefore, we want to give you a weekly dose of news and freshly released information. Enjoy the reading and stay tuned for next week's roundup as well! Have a lovely weekend! Industry News TripAdvisor’s quarterly revenue - lower than expected: TripAdvisor shared their revenue slip, which… read more »