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Weekly Roundup: Travel, Tech and Social Media

by February 24, 2017 9:09 am Leave a comment

Happy Friday, dear readers! We welcome you to our latest Weekly Roundup, in which we have put together the most relevant and interesting news that have surfaced this week in the travel and tourism industry. The media has been scanned and the news have been delivered to you, so enjoy the reading and don’t forget to come back next Friday! Hope you all have a great and fun weekend! Industry News TrustYou and TRIPBAM partnership Of course this week’s highlight could not be other than our newest partnership, for which we are extremely excited. Our products, TrustScores and Meta-Reviews will… read more »

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5 Do’s and Don’ts of Direct Messaging Your Guests

by February 21, 2017 10:00 am , , , Leave a comment

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do it: ask someone out (I mean, direct message your guests – you’ll have to read part one to understand the dating references in this piece). Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be… read more »

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Weekly Roundup: Travel, Tech and Social Media

by February 17, 2017 12:05 pm Leave a comment

Hello everyone and the happiest of Fridays! Welcome back to another Weekly Roundup! This week we are going to dive into the newest stories that caught our attention and a few extended posts, reports and technology updates. The travel industry never sleeps, so we made it our mission to keep an eye on everything. Therefore, we want to give you a weekly dose of news and freshly released information. Enjoy the reading and stay tuned for next week's roundup as well! Have a lovely weekend! Industry News TripAdvisor’s quarterly revenue - lower than expected: TripAdvisor shared their revenue slip, which… read more »

direct messaging

5 Reasons Not to Be Afraid of Direct Messaging Your Guests

by February 14, 2017 10:00 am , Leave a comment

Welcome to part 1 of our Direct Messaging blog series!   The Valentine’s Day pressure is real. Ask anyone in a relationship and they’ll tell you that the holiday of love can induce anxiety, sleepless nights and an urgent need to run to the drug store and get some Pepto Bismol. Then you factor in being single and this holiday ends up being the worst thing that Hallmark ever created. But that’s not why you’re still reading this. You’re still reading because direct messaging your potential guests is pretty similar to dating. And just like you shouldn’t be afraid of… read more »

Weekly Roundup

Weekly Roundup: Travel, Tech and Social Media

by February 10, 2017 1:12 pm Leave a comment

Happy Friday and welcome back for another Weekly Roundup! It’s been a pretty busy week in the travel industry, with lots of news, 2016 conclusions and reports, new technology releases and many other stories that caught our attention. We summarized the posts that stood out the most, in hopes that they will spark your curiosity too, so go on with your reading and enjoy! Have a lovely end of the week and don’t forget to pay us a visit next Friday, for another roundup! Industry News Mövenpick Hotels & Resorts have stolen the spotlight at TripAdvisor’s Travellers Choice Awards, with… read more »

Weekly Roundup

Weekly Roundup: Travel, Tech and Social Media

by February 3, 2017 1:20 pm Leave a comment

Happy Friday, everyone! We are back on track with the week’s most important and interesting news from the travel sector. The first week of February greeted us with new hotel openings, studies, partnerships, and of course, reports and consequences of the US travel ban. We also have for you a selection of trends and technology, all of which will impact the travel industry and its ramifications. Enjoy your reading and don’t forget to check our Weekly Roundup next Friday, for more news and insights. Industry News TripAdvisor secures a tenth of all online travel traffic: An estimative study conducted by… read more »

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The Top 10 Most Romantic Hotels in the World

by February 2, 2017 3:40 pm , Leave a comment

2017 has arrived! The final belated Christmas gifts are now in the hands of their happy new owners and you have given out all your best wishes for this New Year. Now, Valentine’s Day is just around the corner! Here is another gift to give to  your partner! When doing research online, you can find many websites and articles telling you the best gifts of the year. It’s no surprise that, a romantic trip is always on the top of the list, followed by the traditional flowers and chocolates, of course! In the end, the most important thing is to… read more »

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5 Things Every Hotel Website Should Feature for a Better UX

by January 31, 2017 10:00 am , Leave a comment

Designing a hotel website is like preparing for a first date – you don’t get a second chance to make an impression. While us ladies may take hours to get ready for a date (the hair, the nails, the outfit, and everything else), many guys just literally roll out of bed. Or they claim they don’t, but that’s what it looks like, from their disheveled shirt to their scruffy beard and mismatched socks. You may try to give the guy a fair shot, but he’s already bet the odds against him when he shows up looking like that. I don’t want… read more »

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2 Questions You Should Ask Before Adding Amazon Echo to Your Hotel Room

by January 24, 2017 10:00 am Leave a comment

"Amazon will increasingly subsidize Echo by bundling content (think music, video) with the device,” Forrester Principal Analyst Thomas Husson told Yahoo Finance. "They can afford this since this is not core to their business model: the end-goal is to facilitate interactions."    The last two words of Husson’s quote summarize what Amazon Echo can do for the hospitality industry: facilitate interactions. Indeed, that’s one of the reasons why the Wynn hotel recently announced that it’ll be putting Echo in all 4,748 of its hotel rooms by summer 2017. The question remains: is this beneficial or unnecessary?     There are two… read more »

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Motel One Fulfills Guest Expectations with Guest Satisfaction Surveys

by January 19, 2017 2:35 pm , , Leave a comment

Post-stay feedback surveys are one of the most effective feedback channels and are the easiest way to get direct insights about guest experiences.* In early 2016, TrustYou collected data from over 4 million reviews and found out that nearly half of all hotel reviews are solicited by the hotels themselves. Here is the break down: 44% - Surveys collected by hotels 41% - Online Travel Agencies 15% - Travel Sites and Social Media TrustYou client, Motel One, began utilizing the guest feedback platform and survey solution back in 2013. They sought to prove that a budget-friendly, unique, and consistent hotel… read more »