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Weekly Roundup #16: Travel, Tech and Social Media

by April 20, 2018 2:07 pm Leave a comment

Week 16/2018 Greetings everyone and welcome to the Weekly Roundup! It’s been another busy week in hospitality and we made sure to gather and summarize the most important news and stories. Take a look to see what’s been going on and don’t forget to follow us on our social media accounts: we are very active on Facebook, Twitter, LinkedIn and Instagram! Until the next roundup, have a lovely weekend!   Industry News U.S. hotels operating at highest level of efficiency since 1960: U.S. hoteliers enjoyed an eighth consecutive year of increasing profits in 2017 despite another slowdown in the rate… read more »

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My Last Review was _____: a Guest’s Perspective

by April 17, 2018 2:42 pm , Leave a comment

As a central point of our latest research project, we wanted to discover what type of reviews guests are leaving after their latest stay. So what did we do? We asked a group of travelers a set of questions that were aimed at their experience with online reviews. Even before their stay, most travelers - meaning 93% - are interacting with reviews before they make their booking decision, something we tested in a 2015 study. This time around, our researchers wanted to dig into that statistic even further, to see exactly how relevant reviews are to their booking decision. Guests were asked… read more »

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Weekly Roundup #15: Travel, Tech and Social Media

by April 13, 2018 2:17 pm Leave a comment

Week 15/2018 Hi, everyone! It’s great to “see” you on our blog, for the Weekly Roundup! You know how this goes down: we gathered and summarized the most recent industry news and stories from the hospitality business. So read away, we hope you enjoy. Also, don’t forget to follow our social media accounts (Facebook, Twitter, LinkedIn and Instagram), for even more interesting updates. Enjoy your weekend and stay tuned for the following roundup next Friday!   Industry News Consumer Research Emphasizes Importance of Online Feedback Management: We are so proud of our latest white paper, the final part of a… read more »

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Weekly Roundup #13: Travel, Tech and Social Media

by March 30, 2018 10:32 am , , Leave a comment

Week 13/2018 Welcome to our Weekly Roundup, your dose of hospitality news and stories, that marks the end of another productive week! We gathered some more interesting content for you, so make sure to take a look before heading off into the weekend! Also, don’t forget to follow us on our social media: Facebook, Twitter, LinkedIn and Instagram! Until next week, we wish you a lovely weekend and a happy Easter!   Industry News Hotelbeds offloads destinations services to TUI for US$135.5 million: Hotelbeds has ended its interest in providing incoming services to travel agencies by selling its Destination Management… read more »

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Weekly Roundup #12: Travel, Tech and Social Media

by March 23, 2018 12:04 pm Leave a comment

Week 12/2018 Greeting, fellow readers and welcome to another Weekly Roundup! As usual, we gathered this week’s most relevant news and stories from the travel industry and summarized them for you. Take a look at the headlines, to get a fresh dose of information before heading off into the weekend. Also, make sure to follow our social media accounts, for even more updates: Facebook, Twitter, LinkedIn and Instagram! Enjoy your Friday and we’ll talk next week!   Industry News   2017 was the year of global growth for European hotel industry: The latest ECM-MKG European Destinations Observatory report points out… read more »

Relevance Of Direct Guest Messaging In Hospitality | Benjamin Jost, TrustYou – ITB Berlin

by March 22, 2018 10:05 am , , Leave a comment

  At this year's ITB Berlin, our CEO, Benjamin Jost, discussed about the importance of direct messaging in hospitality, through verified statistics. Check out the video recording of the ITB panel, to learn best practices of direct messaging between hotels and guests, plus research findings regarding guest communication preferences. Speaker: Benjamin Jost, CEO, TrustYou  

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10 Reasons To Choose TrustYou As Your Guest Feedback Platform

by March 21, 2018 8:52 am , , Leave a comment

Celebrations have begun, as this month we officially turn 10 years old! This marks a huge milestone for our company and we are extremely proud that we've come so far. Ever since the company was founded, back in 2008, we have constantly grown and continuously improved, with more drive and passion for our work. Our mission is to help hotels from all over the world to improve their businesses through an excellent reputation, which has paid off in the amazing and unexpected ways. Hard work, effective and constant evolving products, plus a diverse-international team, have brought us an impressive portfolio… read more »

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Weekly Roundup #11: Travel, Tech and Social Media

by March 16, 2018 1:36 pm Leave a comment

Week 11/2018 Friday means one thing on the TrustYou blog: it’s time for the Weekly Roundup! It’s been another busy week in hospitality and a festive one for us since we started celebrating our 10 year anniversary! And since we want you to celebrate with us, we came up with a special anniversary promotion, that you can read about in this roundup. Also, we gathered some more recent news and stories and we highly encourage you to follow us on social media, if you don’t already, since we post interesting updates and content on Facebook, Twitter, LinkedIn and Instagram! Have… read more »

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10 Milestones In 10 Years – TrustYou’s Most Important Moments

by March 15, 2018 9:29 am , Leave a comment

  TrustYou is 10 years old and we can say with complete honesty that it’s been an amazing ride! These have been 10 years full of challenges and ambitious goals, of hard work and determination. We have been through so much, we always pushed hard and believed in our dream of improving the travel experience and helping hotels from all over the world. We are lucky enough to count on an incredible, global team, of different, passionate adventurers and we all work together as one.   Our journey doesn’t stop here though. Looking back and realizing how much we achieved… read more »

ITB Berlin Panel Discussion: Stars Or TrustScore? One Approach In Mecklenburg-Vorpommern

by March 12, 2018 2:17 pm , Leave a comment

In the tourism industry, ratings about products and services are either based on stars or customer evaluations which are converted into a TrustScore. At this year's ITB Berlin, our partner Mecklenburg-Vorpommern invited us to join a panel discussion to give valuable insights about the topic of guest feedback and review marketing. The discussion included the following questions: How has Mecklenburg-Vorpommern been using customers’ ratings information? How are tourism products customized, and what characterizes innovative quality management? And: to what extent is it possible to professionalize weaker providers as well? Panel guests: Claudia Gilles, CEO, German Tourism Association (DTV) Harald Machur, Head of the… read more »