Reputation Management During Crisis – The Vital How To’s
While unfortunate, slumps and crises do happen in the travel industry, often with severe consequences. Low occupancy rates, loss of revenue and even motivation are all real effects that can impact your hotel business. We know that trying to see the positive in each negative situation is not always realistic, however, there are certain strategies that can help you keep your head above the water even in the midst of a crisis as serious as the Coronavirus (COVID-19) outbreak. Here’s what you can do to keep your guests calm and engaged, your staff motivated, and your reputation unharmed. Prioritize safety… read more »