Ready. Steady, Listen!
Recovery in the hospitality industry is more of a marathon than a sprint. Make sure you have the right training, coach and kit to stay ahead and win.
Step 1: Keep track of global guest reviews
Travel Health Index
TrustYou introduces the Travel Health Index, a KPI only available from the world's largest guest review database, which benchmarks current review activity with the normal levels of 2019.
LEARN MORE REQUEST A FREE KPI EVALUATIONGlobal Travel Health Index
Week ending July 25
Step 2: Request your hotel Relief Pack
Relief Pack
The new TrustYou review category, Public Health, helps you understand guests’ concerns and expectations around cleanliness, while our Trusted Cleanliness badge showcases your hotel’s own hygiene and safety measures in response to COVID-19.
LEARN MOREStep 3: Get insights - watch our expert talks
Step 4: Be Inspired - Watch Our Webinars
Step 5: Get your hotel recovery kit
Promote
Review MarketingListen
Guest SurveysCommunicate
Guest MessagingAnalyze
Reputation ManagementVisualize
Meta-review APIStep 6: Listen to the post-COVID-19 traveler
Maximizing the Value of Review Analytics for Hospitality & Tourism
Discover three key ways to maximize the value of review analytics for hospitality & tourism providers by using TrustYou’s Customer Experience Platform. In the vast and competitive world of hospitality and tourism, customer feedback is…
Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry
Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors. Revenue management…
How to Respond to Guest Reviews: A Hotelier's In-Depth Guide
Your complete guide on how to respond to positive, neutral, and negative guest reviews with examples, a template response structure, and lots of data. Why Respond to Guest Reviews? How many guests choose to stay…
