Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven. We collaborated with HSMAI on this comprehensive white paper that will help hoteliers understand the new guest expectations and how to better cater… read more »

The Review Insights Report explores the state of the 2019 travel and hospitality industry through an extensive research of the global and regional markets, as well as through insights into our own data regarding the top hotel impact scores and review sources. The global report, along with the regional versions, tackles into the most relevant… read more »