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Understanding the Power of Feedback: How to Manage Online Reviews

by April 11, 2019 10:32 am Best Practices

For any hotelier, feedback brings a multitude of possibilities, from using it to improve operations and guest satisfaction, to marketing an excellent reputation. In order to get the most benefit out of feedback, you first need to own the concept and learn how to properly manage guest reviews. In this best practice, we’ll walk you through the best strategies of leveraging feedback, from understanding its impact to motivating guests to write reviews, preventing negative ones and analyzing the outcome.