今回は、箱根を中心に「山のホテル」、「箱根ハイランドホテル」、「ホテルはつはな」に加え、一昨年にオープンした強羅の「箱根ゆとわ」など、箱根を中心に異なる特長を持つホテルや日帰り温泉施設を運営されている株式会社小田急リゾーツの鈴木社長にお話を伺いました。
Chroma Hospitality joined TrustYou in 2019 with one goal in mind – to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect real-time feedback while their guests are still on-site.
The Mandarin Oriental Hotel Group has leveraged TrustYou’s Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback and take action to improve the guest experience.