沖縄の那覇市で地元の方々に愛され続けているフルサービス・リゾートホテル、「ロワジールホテル ＆ スパタワー 那覇」。2020年12月に総支配人に就任された武田 寛枝さんにご自身のご経歴や、総支配人に就任されてからの取り組みについてお話しを伺いました。（聞き手：設楽 奈央）
Chroma Hospitality joined TrustYou in 2019 with one goal in mind – to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect real-time feedback while their guests are still on-site.
The Mandarin Oriental Hotel Group has leveraged TrustYou’s Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback and take action to improve the guest experience.