The 2022 edition of the Review Insights Report highlights the increasing value of online reviews and feedback in a changed travel industry. Globally, guest reviews take on a new shape in the form of chats, conversations, and pulse-checks. For travel and hospitality professionals, this is a great way to impact the guest journey, communicate better, gather verified feedback, and shift neutral or even negative opinions towards a positive hotel rating.
Other White papers
TrustYou Presents The Q1 2022 Pulse of the Industry Report
Dedicated to helping hospitality companies win through the power of listening to direct guest feedback, TrustYou contextualizes the world’s biggest database of guest reviews for the first time in a quarterly rhythm. Building on the success of the annual TrustYou Review Insights Reports covering global and regional reviews, this new report offers current insight into… read more »
A White Paper From HSMAI + TrustYou: Do You Know Your Guests?
Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven. We collaborated with HSMAI on this comprehensive white paper that will help hoteliers understand the new guest expectations and how to better cater… read more »