In this comprehensive guide, we put together an insightful overview of the current context and relevance of the cleanliness and sanitation standards, the initiatives already implemented by big industry players, as well an in-depth analysis of the exclusive TrustYou Cleanliness badge.
Other Best Practices
How to Respond to Positive Reviews
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.