The Taj Mahal Palace MumBai Guest Feedback Case Study

The Taj Mahal Palace Mumbai: Becoming the best hotel in the world

by October 27, 2021 4:06 pm Customer Stories

Not only is the The Taj Mahal Palace Mumbai number one in the world in 2020, during a year of significant challenges. It scores the best hotel performance in the world for the fourth year in a row and continues to outdo its competition. Looking at aggregated feedback data as a measure for quality has been key in taking that step towards true greatness. The partnership with TrustYou has underpinned the virtue of this evaluation that calculates a hotel’s online reputation through authentic guest feedback.