Using TrustYou data, Select Registry assesses existing and new properties for their website, identiﬁes underperforming properties or particular areas for improvement. This not only saves time for internal inspections but also leads to higher administrative efﬁciency. While ensuring consistent quality for all properties, Select Registry beneﬁts from a high guest loyalty rate, and thus, constantly maximizes revenue.
Other Customer Stories
Chroma Hospitality’s Focus on Guest Satisfaction
Chroma Hospitality joined TrustYou in 2019 with one goal in mind – to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect real-time feedback while their guests are still on-site.
Mandarin Oriental Hotel Group Doubles Its Survey Response Rate
The Mandarin Oriental Hotel Group has leveraged TrustYou’s Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback and take action to improve the guest experience.