Think it's only important to respond to negative guest reviews? Think again! By responding to positive reviews, hotels are able to produce more good will with future travelers looking to book. In a consumer research study, 78% of respondents said that seeing a management response makes them feel that a hotel cares about its guests. And 68% said that they are more likely to book at a hotel with management responses over a comparable hotel with no responses. Build your response library by taking a look at these quick tips for building a great response to positive guest reviews.
Other Best practices
4 Easy Ways To Leverage The TrustYou Comp Index For A Clear Market Advantage
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on the market, travelers have a wide range of hotels that can potentially meet their needs and expectations and it’s up… read more »
The Best Hotel Reopening Strategies after Prolonged Lockdown
Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side of the coin and see how you can leverage that downtime to come up with a solid recovery strategy that… read more »