The inevitable negative guest review is easy to get and difficult to ignore. Confront these reviews head on and read this quick guide to help your hotel formulate the perfect response.
Other Best practices
4 Easy Ways To Leverage The TrustYou Comp Index For A Clear Market Advantage
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on the market, travelers have a wide range of hotels that can potentially meet their needs and expectations and it’s up… read more »
The Best Hotel Reopening Strategies after Prolonged Lockdown
Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side of the coin and see how you can leverage that downtime to come up with a solid recovery strategy that… read more »