[Client Success Story] Chroma Hospitality’s Focus on Guest Satisfaction.

  • Products

    Booking

    • Review Marketing
    • Review Data

    On-Site

    • Live Survey
    • Live Messaging

    Post-Stay

    • Reputation Management
    • Post Stay Surveys
  • Solutions

    GX Platform

    • Prevent Negative Feedback
    • Improve Guest Satisfaction
    • Win More Bookings
    • Impact Traveler Decisions

    Customers

    • Hotel Chains
    • Independent Hotels
    • Destinations
    • OTAs
    • Restaurants

    Solutions

    • How It Works
    • Support
    • Integrations
  • Resources

    Content Hub

    • White Papers
    • eBooks
    • Best Practice Guides
    • Customer Stories
    • Webinars

    TrustYou Presents

    • About TrustYou
    • Blog
    • Press Releases
    • Live Training
    • Contact Us
  • Careers
Request a demo Sign In
  • EN
    • FR
    • DE
    • IT
    • ES
    • JA
    • PT
    • ZH
    • Products
      • Review Marketing
      • Review Data
      • Live Survey
      • Live Messaging
      • Reputation Management
      • Post-Stay Surveys
    • Solutions
      • GX Platform
        • Prevent negative feedback
        • Improve guest satisfaction
        • Win more bookings
        • Impact traveler decisions
      • Customers
        • Hotel Chains
        • Independent Hotels
        • Destinations
        • OTAs
        • Restaurants
      • Solutions
        • How It Works
        • Support
        • Integrations
    • Resources
      • Content Hub
        • White papers
        • eBooks
        • Best practice guides
        • Case studies
        • Webinars
      • COVID-19 Recovery
        • The Recovery Race
        • Travel Health Index
        • Hotel Relief Pack
        • Contactless Communication
        • Related Blog Posts
      • TrustYou Presents
        • Our Blog
        • Press Releases
        • Live Training
        • Upcoming Events
    • Sign in
    • Contact Us
    • Language
      • Français
      • Deutsch
      • Italiano
      • Español
      • 日本語
      • 中文
      • Português
      • English

    Manage your reputation while on the go with our mobile app, TrustYou Radar!

    Launch Mobile App

    or

    Sign in

    Go Back

    Orea

    Orea Resort Horizont Leverages TrustYou’s Semantic Analysis to Boost Scores and Increase the Number of Positive Reviews

    by Laura Badiu September 4, 2019 9:45 am Customer Stories

    Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.

    Read the full story

    Other Customer Stories

    View of a pool from one of Chroma's Hospitality Hotels.

    Chroma Hospitality’s Focus on Guest Satisfaction

    Chroma Hospitality joined TrustYou in 2019 with one goal in mind – to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect real-time feedback while their guests are still on-site.

    Mandarin Oriental Cover

    Mandarin Oriental Hotel Group Doubles Its Survey Response Rate

    The Mandarin Oriental Hotel Group has leveraged TrustYou’s Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback and take action to improve the guest experience. 

    Sign up for our newsletter

    Categories

    • Uncategorized
    • Weekly Roundup
    • Technology
    • Research
    • Guest Feedback & Reviews
    • Trends & Insights
    • Miscellaneous
    • Inside TrustYou
    • TrustYou Team
    • COVID-19 Resources

    Search the blog

    Archives

    Resources

    • Best Practices
    • Customer Stories
    • White Papers
    • Webinars
    • eBooks

    Press

    • In The News
    • Press Releases
    TrustYou Icon Logo
    We currently have 3 open positions Join Us
    Follow Us:
    The Company
    • About Us
    • News
    • Partners
    • Careers
    • Customer Support
    • Upcoming Events
    • Contact Us
    Policies
      • Brand Guidelines
      • Imprint
      • Privacy Policy
      • Terms & Conditions TrustYou GmbH
      • Terms & Conditions TrustYou Inc.
      • Terms & Conditions TrustYou Pte. Ltd.
    Receive the industry's best tips and tricks for listening to feedback
    Sign up for our newsletter
  • EN
    • FR
    • DE
    • IT
    • ES
    • JA
    • PT
    • ZH
  • TrustYou Logo

    © 2023 Copyright TrustYou

    Learn more about TrustYou

    See an overview of the world’s leading all-in-one platform including reputation management, review marketing, guest surveys, and guest messaging. You’ll see first hand how to make better business decisions for your organization, earn trust, and succeed.