Namba Oriental Hotel Case Study Trustyou

Namba Oriental Hotel in Japan Shows Impressive Developments In Scores and Number of Reviews Since Using TrustYou

by October 18, 2017 6:08 pm Customer Stories

Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding of their guest's needs. 

Namba Oriental Hotel has been using TrustYou’s platform on a daily business, including Analytics and Meta-Review features. As a result, significant improvements have been noted in different key areas of the hotel.

Key improvements include:

  • The number of Google reviews increased by +788%
  • The Trustscore improved by 4 points from 83 to 87
  • An 83% increase was noted in the total number of reviews

Download the full case study to find out more and how Namba Oriental Hotel achieved these impressive results:
Read the full story

Other Customer Stories

Client Success Story Alex Hannon Jurys Inn

Keeping Up with the Ever-Changing Guests’ Expectations

Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with the evolving expectations around cleanliness. The granular data they get from reviews allowed Jurys Inn to adapt quickly and make… read more »

Client Success Story Rainier Meissner Leonardo Hotels

How Leonardo Hotels Gets the Most Out of Their Reviews

Getting actionable data in one place from each review is among the top priorities for Leonardo Hotels. They can improve the guest experience for each property and establish priorities at a portfolio level.  Learn how they use the TrustYou data while saving time on managing reviews.