Namba Oriental Hotel Case Study Trustyou

Namba Oriental Hotel in Japan Shows Impressive Developments In Scores and Number of Reviews Since Using TrustYou

by October 18, 2017 6:08 pm Customer Stories

Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding of their guest's needs. 

Namba Oriental Hotel has been using TrustYou’s platform on a daily business, including Analytics and Meta-Review features. As a result, significant improvements have been noted in different key areas of the hotel.

Key improvements include:

  • The number of Google reviews increased by +788%
  • The Trustscore improved by 4 points from 83 to 87
  • An 83% increase was noted in the total number of reviews

Download the full case study to find out more and how Namba Oriental Hotel achieved these impressive results: