Lindner Hotels wanted to integrate the ORM platform TrustYou into NextGuest CRM in order to improve operational processes, increase guest survey responses, and incorporate survey results into customer segmentation within the CRM, which would allow them to further personalize guest communication.
Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with the evolving expectations around cleanliness. The granular data they get from reviews allowed Jurys Inn to adapt quickly and make… read more »
Getting actionable data in one place from each review is among the top priorities for Leonardo Hotels. They can improve the guest experience for each property and establish priorities at a portfolio level. Learn how they use the TrustYou data while saving time on managing reviews.