It’s no secret nowadays that guest feedback is the thing that can either make or break your business. Therefore, we came up with 5 useful tips on how you can integrate travelers’ reviews into your hotel marketing strategy! Download the free guide and transform guests into ambassadors for your hotel!
Other Best Practices
How to Respond to Positive Reviews
Replying to positive feedback may not be your number one priority, but we encourage you to take your time and respond as much as you can to your guests’ praises. By saying a genuine thank you, you may turn a one-time satisfied customer into a returning, delighted guest.
How to Respond to Negative Reviews
This guide provides hoteliers an easy-to-follow structure with examples of negative reviews and responses. It also includes suggestions on how to make your response strategy more effective with the TrustYou platform.