Replying to guest reviews requires a certain strategy, even when you come face to face with a positive impression. In this best practice guide, you will learn what the proper structure of a good management response is and how to make sure that you keep your hotel guests satisfied, even after they depart.
In the hospitality industry, competition is one of the most challenging factors, but also the one that can drive the best quality in terms of amenities and services. With so many different options available on the market, travelers have a wide range of hotels that can potentially meet their needs and expectations and it’s up… read more »
Going through a prolonged lockdown is one of the biggest challenges the hotel industry has faced until now. While having your doors closed is no reason to rejoice, it’s important to assess the other side of the coin and see how you can leverage that downtime to come up with a solid recovery strategy that… read more »