Guest Surveys – DOs and DON’Ts

by January 17, 2019 8:31 am Best Practices

As our studies uncover, asking for feedback from a hotel guest is the best way of receiving valuable insights into their experiences as well as getting a more positive review. However, before venturing into the world of guest satisfaction surveys, it’s essential to know the best methods of customization to encourage genuine responses while also emphasizing the most relevant and important areas related to the guest journey.

In this best practice guide, you will learn the DOs and DON’Ts of designing smart surveys and how you can apply them to your future strategies in order to ensure the best possible outcome.