Many different ways exist to solicit valuable feedback from your guests, and there are limitless possibilities of questions to ask and answers to receive. Before setting up your survey, there are certain precautions to consider. Making the initial effort to plan the survey thoroughly will encourage more responses and provide actionable and reliable insights into your guest’s experiences. With this in mind, let’s start the process from the beginning in this e-book.
Live Experience Buyer’s Guide
What to look out for when choosing a communication platform for your hotel in 2021 Live communication in the post-COVID era has become key to running a successful hotel business. The choices are endless, but how can you make sure that the solutions you choose are seamlessly integrated into your daily operations and that they… read more »
Travel Health Index – Year in Review 2020
At TrustYou we make it our mission to keep a close eye on the state of travel and hospitality, as seen through the lens of guest reviews. In 2020, we put our extensive guest review database and our resources to good use in order to share the knowledge with our clients, hospitality workers, and everyone… read more »