Our client H'Otello has been using TrustYou's guest feedback platform since 2013 to enhance the guest experience and to collect and analyze reviews. They have seen great improvements in their scores, recommendation rates and direct bookings.
See for yourselves:
Jurys Inn started to use TrustYou at a very challenging time for the industry. During COVID-19, the platform allowed them to monitor their guests’ needs on the go, identify new trends, and keep up with the evolving expectations around cleanliness. The granular data they get from reviews allowed Jurys Inn to adapt quickly and make… read more »
Getting actionable data in one place from each review is among the top priorities for Leonardo Hotels. They can improve the guest experience for each property and establish priorities at a portfolio level. Learn how they use the TrustYou data while saving time on managing reviews.