Doma Hotels is part of the large investment and development company - Doma Group - and operates five hotels in Canberra in Australia. They have been using TrustYou’s Messaging tool since 2015 and are benefiting from an increase in positive guest reviews, improved scores across their departments and achieved operational excellence. Doma Hotels chose the TrustYou Messaging solution, because it allows them to proactively engage with their guests and send automated and personalized messages to them. Doma Hotels set up three different outreach messages for their guests to request pre- or on-site feedback and offer additional services to generate more upsells. Each hotel has an individual inbox to manage all of their guest messages conveniently from one place.
Other Customer Stories
Chroma Hospitality’s Focus on Guest Satisfaction
Chroma Hospitality joined TrustYou in 2019 with one goal in mind – to increase their level of guest satisfaction. With that, they’ve increased their scores across the board and introduced TrustYou’s Live Survey to collect real-time feedback while their guests are still on-site.
Mandarin Oriental Hotel Group Doubles Its Survey Response Rate
The Mandarin Oriental Hotel Group has leveraged TrustYou’s Reputation Management Platform to optimize their unique and global guest experience since 2016. The partnership began with the Analytics Platform allowing Mandarin Oriental to understand guest feedback and take action to improve the guest experience.