TrustYou’s Guest Messaging Solution Impacts The Overall Success of Customer Service at Doma Hotels
Doma Hotels is part of the large investment and development company - Doma Group - and operates five hotels in Canberra in Australia. They have been using TrustYou’s Messaging tool since 2015 and are benefiting from an increase in positive guest reviews, improved scores across their departments and achieved operational excellence. Doma Hotels chose the TrustYou Messaging solution, because it allows them to proactively engage with their guests and send automated and personalized messages to them. Doma Hotels set up three different outreach messages for their guests to request pre- or on-site feedback and offer additional services to generate more upsells. Each hotel has an individual inbox to manage all of their guest messages conveniently from one place.